O'Reilly Auto Parts · 1 month ago
Installer Service Manager
Store 06678 West Hartford CT
Full-time
Onsite
Mid LevelO'Reilly Auto Parts is a leading automotive parts retailer, and they are seeking an Installer Service Manager to oversee installer counter sales and service. The role involves maximizing installer sales, managing team activities, and ensuring excellent customer service for commercial accounts.
AutomotiveManufacturingRetailWholesale
Responsibilities
Responsible for maximizing installer sales, focusing on market entitlement
Directs activities of all team members assigned to installer service counter, to ensure highest level of customer service
Work with the store manager to ensure proper staffing of ISSs, delivery specialists and support personnel
Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members
Ensures delivery specialists are routed in an efficient manner, maximizing customer service, while minimizing expenses
Works to ensure all commercial customer complaints are handled in a friendly, efficient and satisfactory manner
Ensures delivery vehicles are serviced and maintained according to company standards. Makes sure that all quarterly vehicle inspections are completed on time, accurately and daily mileages are entered into the asset management system
Works with ISS and store management team to make sure all inventory discrepancies are reported and corrected promptly
Oversees installer counter to provide commercial accounts with excellent customer service, working as a team with the sales specialist and territory sales manager (if applicable)
Makes sure orders, including warranty parts and cores are billed before they leave the store and staged properly
Ensures customers’ new, core and warranty returns are picked up and credited in a timely manner
Audits installer returns for warranty abuse and make sure all returns are tagged/labeled correctly
Works with store manager and credit department to assist with collection of past due accounts
Provides input to store manager, regarding ISS and delivery specialist performance evaluations
Utilizes all relevant company training programs, ensuring all team members under his or her supervision has completed required training courses
Completes routine MVR and driver's license audits on delivery specialists
Qualification
Required
Leading technical parts specialist, good background in mechanics
Above average communication skills
Preferred
Hands-on knowledge of automotive repairs
ASE Certification
Fluency in multiple languages (Spanish is highly desired)
Benefits
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
Company
O'Reilly Auto Parts
O’Reilly Auto parts is a specialty retailer of automotive aftermarket parts, tools, supplies, equipment and accessories.
Founded in 1957
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-08-19Post Ipo Debt· $500M
1993-04-23IPO
Leadership Team
Brent Kirby
President
Greg Johnson
Retired
Recent News
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2026-01-24
2026-01-20
2025-12-29
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