Venetian Meetings · 4 hours ago
ANALYST I - DESKSIDE
Las Vegas, NV
Full-time
Onsite
Mid Level
3+ years expVenetian Meetings is looking for a Deskside Analyst I to assist their team members with high-quality deskside services. The role involves managing service tickets, troubleshooting software and hardware issues, and providing support to ensure efficient operations.
Events Services
Responsibilities
Manage and maintain service ticket work queue
Contact the customer to confirm and acknowledge ownership of support issues
Update tickets in a timely manner
Review ticket queue every hour or update tickets every 2 hours, whenever a ticket status changes
For all incident tickets contact the customer within 15 minutes of ticket receipt to acknowledge ownership of their issue and begin the resolution process which will include resolving by phone or responding on-site to the user’s desktop
Update drop down fields within the service ticket to accurately reflect the issue or request and support provided
Keep the ticket comment field updated with current work status and provide a complete description of all final resolution work performed
Keep the customers well informed of their actions including issue or request ticket status
Escalate issues to management in a timely fashion
Respond to management timely when a request is submitted
Create Documentation based on the duties required of Deskside Analyst – Level 1
Engage in technical training to increase knowledge base and skill level, including certification training
Repair and install various network peripherals
Troubleshoot software/hardware problems through debugging, testing, and vendor assistance
Provide recommendations regarding software/hardware changes to correct problems
Install and update PC virus protection programs
Troubleshoot diagnoses and identifies failing/failed components through use of testing procedures and diagnostic software
Communicate resolution to appropriate IT staff and system users
Instruct system users on basic application and personal productivity software functions in an informal setting
Support of PC hardware and software for the organization
Research and resolve complex, technical user problems
Safety is an essential function of this job
Consistent and regular attendance is an essential function of this job
Performs other related duties as assigned
Qualification
Required
AA or AS Degree and A+ certification is desirable and may offset 3 year prior experience if proficiency with Microsoft Windows, Microsoft office products, ability to connect and install software drivers associated with external printers and understanding of WIFI and wireless connectivity can be demonstrated
Must be able to obtain and maintain Nevada Gaming Control Board Registration and any other certification or license, as required by law or policy
Proof of authorization/eligibility to work in the United States
3 year prior experience with PC service and support
Must have proficiency in the following software or system: MS Office, Windows 95/NT, XP, MS Exchange
Must have previous experience connecting and installing software drivers associated with external printers
Ability to perform basic printer repair such as roller replacement
Ability to install and replace desktop computer components
Proficiency with resolving WiFi and wireless connectivity issues
Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience
Must be able to work varied shifts, including nights, weekends and holidays
Physically access all areas of the property and drive areas with or without a reasonable accommodation
Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts
Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts
Lift or carry 50 pounds, unassisted, in the performance of specific tasks as assigned
Ability for prolonged periods of time to walk, stand, stretch, bend and kneel
Work in a fast-paced and busy environment
Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke
Company
Venetian Meetings
The Venetian Resort can fulfill every single attendee need on-property.
5001-10000 employees
H1B Sponsorship
Venetian Meetings has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2021 (1)
2020 (2)
Funding
Current Stage
Late StageCompany data provided by crunchbase