T-Mobile · 1 day ago
Sr Frontline Experience Manager
Frisco, Texas
Full-time
Onsite
Mid, Senior Level
$93K/yr - $168K/yr
2+ years expT-Mobile is a leading telecommunications company that invests in its employees through a comprehensive Total Rewards Package. The Sr Frontline Experience Manager role focuses on enhancing customer and frontline staff experiences by managing the design and execution of strategies across various functions, ultimately driving customer satisfaction and organizational performance.
InternetMobileTelecommunicationsWireless
Responsibilities
Drive strategy and execution for new product and program launches to ensure seamless frontline experiences and organizational readiness
Lead digital transformation initiatives by promoting AI, automation, and intelligent workflows to improve frontline efficiency and personalization
Translate data and frontline insights into solutions that optimize customer and expert journeys and support strategic design
Represent frontline perspectives by engaging stakeholders, resolving escalations, and influencing planning and systemic improvements
Also responsible for other duties/projects as assigned by business management as needed
Qualification
Required
Bachelor's Degree (Preferred)
2-4 years - Wireless experience; previous experience working within or supporting Retail or Care channels
2-4 years - Leadership experience or similar cross-functional program leadership role
2-4 years - Project or program management experience
Customer Service Knowledge of frontline roles and responsibilities and customer support processes (Required)
Process Management Full industry knowledge of customer satisfaction drivers; strong understanding of policy/process impact to front line employee & customer satisfaction (Required)
Customer Escalation Management (Required)
Cross Functional Relationships Engage with many groups, including Care, Retail, Marketing, Legal, IT, etc. (Required)
Team Leadership (Required)
Microsoft Office Proficient in MS Office - specifically Excel, Word, Power Point, Visio (Required)
Business Strategy (Required)
At least 18 years of age
Legally authorized to work in the United States
Benefits
Medical, dental and vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs
Company
T-Mobile
T-Mobile is a telecommunications company that provides wireless communication services, including mobile phone and internet services. It is a sub-organization of Deutsche Telekom.
10001+ employees
H1B Sponsorship
T-Mobile has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (533)
2024 (457)
2023 (433)
2022 (674)
2021 (522)
2020 (320)
Funding
Current Stage
Public CompanyTotal Funding
$17.37B2026-01-05Post Ipo Debt· $2B
2025-10-06Post Ipo Debt· $2.8B
2024-09-23Post Ipo Debt· $2.5B
Leadership Team
John Saw
President of Technology, Chief Technology Officer
Peter Osvaldik
EVP & CFO
Recent News
2026-02-04
2026-02-04
Company data provided by crunchbase