Liberty Mutual Insurance · 3 hours ago
US Retail Markets Claims Apprenticeship Program-Summer 2026
Chandler, AZ
Full-time
Hybrid
New Grad
0+ years expLiberty Mutual Insurance is offering a hands-on, milestone-driven Claims Apprenticeship designed to prepare participants for a career in casualty claims. The program combines classroom training, on-the-job assignments, and mentoring, with the opportunity for successful apprentices to transition into Claims Resolution Specialist roles. Participants will manage, investigate, and resolve assigned claims while receiving training and support throughout the apprenticeship.
FinanceFinancial ServicesInsurance
No H1B
Responsibilities
Manage, investigate, and resolve assigned claims within established authority levels. Including but not limited to Auto Accidents
Gather information from policyholders, claimants, witnesses, and third parties (appraisers, medical providers, repair shops) to evaluate coverage, liability, and damages
Review medical records, police reports, and other documentation to assess claim severity and determine appropriate reserves
Negotiate settlements with claimants and attorneys; arrange expert inspections and coordinate ancillary resources as needed
Identify suspicious claims and refer to Special Investigations Unit (SIU); identify third party subrogation opportunities
Maintain accurate and timely claim files, status reports, and documentation in claims systems
Sends and responds to various written, telephone and SMS text inquiries to pursue resolution of the claim
Qualification
Required
High school diploma or GED required (no bachelor's degree required)
0–2 years of professional experience; customer service, legal, medical, or investigative experience a plus
Strong written and verbal communication skills; ability to present information clearly, concisely, and professionally with appropriate empathy
Solid analytical, investigative, negotiation, and time-management skills
Detail-oriented and able to thrive in a fast-paced, customer-focused environment
Demonstrates change resiliency and a growth mindset by adapting quickly to shifting claim priorities, seeking feedback, and proactively pursuing learning opportunities to improve processes and outcomes
Permanent authorization to work in the United States and ability to obtain required state licensing where applicable
Comfortable using standard office software and learning claims management systems
Benefits
Mentorship, career development, and individualized mobility plans
Support for licensing and tuition reimbursement for approved educational needs
Access to health and wellness benefits (as applicable), and paid leave
Company
Liberty Mutual Insurance
Liberty Mutual Insurance provides a broad range of insurance products and services.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$886.84M2025-09-17Debt Financing· $886.84M
Leadership Team
Julie Haase
EVP and Chief Financial Officer, Liberty Mutual Insurance
Joann Gomez
Division Vice President, Risk Management - West Zone
Recent News
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