AMEX Healthcare · 8 hours ago
Senior Manager-Marketing
New York, NY
Full-time
Hybrid
Senior Level
$104K/yr - $175K/yrAmerican Express is a leading payment issuer and partner for businesses of all sizes, and they are seeking a Senior Manager-Marketing to optimize and standardize the marketing execution process. This role involves program management, process improvement, and collaboration with cross-functional teams to enhance operational effectiveness and ensure high-quality campaign launches.
Freight ServiceMedicalPharmaceuticalProcurement
No H1B
Responsibilities
Own and evolve the marketing execution process improvement program, including defining and refining intake, prioritization, and governance frameworks to manage multiple initiatives effectively
Lead development and maintenance of Standard Operating Procedures (SOPs) and Desk Instructions for Offers execution processes, ensuring clarity, consistency, and alignment to enterprise risk identification and reduction efforts
Leverage Airtable as a core operational and program management platform to manage workflows, track initiatives, support prioritization, and enable visibility across execution and process improvement efforts
Drive scalable process redesign and operational improvements that enhance efficiency, quality, and consistency across GCS Marketing execution
Communicate and socialize process improvements across the organization, ensuring implemented changes are clearly understood, adopted, and sustained by execution teams
Lead training and content creation workstreams for GCS Marketing, partnering with cross-business stakeholders to build a robust onboarding framework and evolve learning content aligned to strategic priorities and new processes
Manage multiple projects simultaneously, balancing competing priorities while maintaining strong stakeholder alignment and delivery discipline
Qualification
Required
The ideal candidate is a strong program and project manager with a process improvement mindset who can operate in a fast-paced, evolving environment
Demonstrated experience in program management, project management, or process improvement, including defining intake, prioritization, and execution frameworks
Proven experience using Airtable as an operational, workflow, or program management platform (required)
Experience identifying, designing, and implementing scalable process improvements or process re-design initiatives
Experience with training, onboarding, or content development to support process or operational change
Experience with controls, testing, monitoring, or risk-related processes
Preferred
Strong project management, organizational, and execution skills with the ability to manage multiple initiatives simultaneously
Proven experience working with cross-functional teams and navigating competing priorities
Strong written and verbal communicator who can effectively communicate process changes and influence adoption across diverse audiences
Ability to influence without authority and collaborate effectively across levels
Self-starter with the ability to learn quickly, multi-task, and proactively solve problems
Benefits
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Company
AMEX Healthcare
We provide healthcare solutions.
Founded in 1980
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase