Zazz · 6 hours ago
L1 Support Engineer
Tennessee, United States
Full-time
Onsite
New Grad, Entry LevelZazz is a rapidly growing Managed Service Provider, and they are seeking an Entry-Level L1 MSP Support Engineer to join their team. In this role, you will be the first line of support for clients, handling technical support tickets, performing system maintenance, and assisting with infrastructure deployments.
ConstructionE-CommerceEducationFinanceFinTechGovernmentHealth CareHospitalityManufacturingRetail
Hiring Manager
Jaytee Jha
Responsibilities
Respond to and resolve Level 1 support tickets from clients-troubleshooting technical issues, documenting findings, and providing clear solutions
Identify and escalate issues appropriately to Level 2/3 engineers with complete context and documentation
Monitor and respond to security alerts from antivirus, endpoint detection and response (EDR), and vulnerability management systems
Analyze backup failures and system health alerts; investigate root causes and coordinate remediation
Perform routine IT maintenance: patch management, user account provisioning/deprovisioning, password resets, and basic network diagnostics
Maintain accurate and detailed ticket documentation for knowledge management and compliance
Collaborate with senior engineers and follow established procedures and runbooks for common issues
Qualification
Required
High school diploma or equivalent
Ability to work 2:00 PM - 11:00 PM EST (required for client coverage and shift support)
Working knowledge of Windows and/or macOS operating systems
Strong troubleshooting skills and systematic problem-solving approach
Excellent communication skills-both written and verbal- with ability to explain technical concepts clearly
Ability to manage multiple tickets and priorities in a fast-paced environment
Ability to lift, move, and handle technology equipment (computers, servers, networking equipment weighing up to 50 lbs)
Company
Zazz
Want to build an app? We got the craft & the crew!
Founded in 2009
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Shashank Maheta
Director - Partnerships and Innovation
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