T-Mobile · 5 hours ago
Customer Care Manager - All COES
Oklahoma City, Oklahoma
Full-time
Onsite
Mid Level
$68K/yr - $122K/yr
3+ years expT-Mobile is a leading telecommunications company that invests in its employees through comprehensive rewards and growth opportunities. The Customer Care Manager is responsible for leading a team to deliver exceptional customer experiences, driving performance, and fostering a high-performance culture through coaching and strategic oversight.
InternetMobileTelecommunicationsWireless
Responsibilities
Drive Team and Business Performance:
Develop and Empower Leaders and Experts:
Champion the Customer Experience: Ensure one-call resolution and high-quality customer interactions by minimizing escalations, guiding complex case handling, and embedding the organization’s service model in all team practices
Foster Collaboration and Strategic Alignment: Partner cross-functionally with Care, Engineering, Retail, and Support teams to deliver seamless customer experiences and drive operational synergy across shared goals
Recognize, Engage, and Retain Top Talent: Cultivate a culture of accountability, celebration, and continuous improvement through recognition programs, motivation strategies, and effective performance management practices
Lead Change and Continuous Improvement: Drive agility and innovation by embracing evolving tools, processes, and business priorities, ensuring teams remain adaptable, high-performing, and focused on delivering best-in-class service
Ensure Operational Excellence and Compliance: Oversee team scheduling, timekeeping, performance documentation, communications, and adherence to quality and compliance standards, maintaining an efficient and consistent work environment
Qualification
Required
High School Diploma/GED
3-5 years customer service experience
Leadership Capability to inspire and motivate team members, lead by example, and foster a positive and collaborative work environment
Coaching Ability to provide personalized feedback, guidance, and support to team members to enhance their performance and development
Problem Solving Aptitude in identifying root causes of customer issues, analyzing complex situations, and implementing effective solutions in a timely manner
T-Mobile Tools & System Knowledge Demonstrated competency in T-Mobile Customer Care applications including but not limited to: Remedy, Samson, C2, Atlas, NBA, VASA, QuikView, Windows and Microsoft Office
Conflict Resolution Identifying, addressing, and resolving issues that arise with customers, or within the team, in a timely and effective manner. This includes de-escalating situations with customers by demonstrating empathy, active listening, and technical expertise to restore trust and resolution
Analytics Ability to analyze performance metrics and implement strategies to exceed targets
Adaptability Flexibility to adapt to changing priorities, processes, and customer needs in a dynamic and fast-paced environment
Empathy Ability to understand and empathize with customers' concerns and emotions, ensuring a compassionate and personalized approach to customer interactions
Customer Oriented Expertise in building and maintaining strong customer relationships, understanding customer needs, and ensuring a high level of customer satisfaction
Communication Clear and effective communication skills to convey instructions, provide feedback, and collaborate with team members and other departments
Multitasking Ability to manage multiple tasks simultaneously, ensuring effective time management
At least 18 years of age
Legally authorized to work in the United States
Preferred
Bachelor's Degree
Benefits
Medical, dental and vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs
Company
T-Mobile
T-Mobile is a telecommunications company that provides wireless communication services, including mobile phone and internet services. It is a sub-organization of Deutsche Telekom.
10001+ employees
H1B Sponsorship
T-Mobile has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (533)
2024 (457)
2023 (433)
2022 (674)
2021 (522)
2020 (320)
Funding
Current Stage
Public CompanyTotal Funding
$17.37B2026-01-05Post Ipo Debt· $2B
2025-10-06Post Ipo Debt· $2.8B
2024-09-23Post Ipo Debt· $2.5B
Leadership Team
John Saw
President of Technology, Chief Technology Officer
Peter Osvaldik
EVP & CFO
Recent News
PCMag.com - Technology Product Reviews, News, Prices & Tips
2026-01-25
Android Headlines
2026-01-24
2026-01-24
Company data provided by crunchbase