Safelite · 1 day ago
Customer Advocate
Crystal, MN
Full-time
Onsite
Entry Level
$17.25/hr - $17.25/hr
1+ years expSafelite is a company that values customer service and is seeking a Customer Advocate to be one of the first points of contact for customers. The role involves managing administrative processes, scheduling, work orders, and providing support to customers through various channels, ensuring a memorable experience during every interaction.
Automotive
Responsibilities
Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions
Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations
Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information
Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills
Review orders from the national contact center and manage dealer part orders and special accounts
All other duties as assigned
Qualification
Required
High School Diploma/GED/Equivalent required
Experience: 1-3 years telephone operations or business administration experience required
Ability to provide world class customer service in a changing, fast-paced operation
Present a professional appearance and wear personal protective equipment
Ability to travel up to 10%
Benefits
A benefits package valued at more than $10k.
401(k) plan with company matching
Medical coverage plans customized to suit your needs
Paid time off (PTO) programs
Company holidays
Paid volunteer days
Up to $5,250 annually in tuition reimbursement
Paid training and all the tools and resources you'll need to be successful.
Company
Safelite
We’re the auto glass experts. Since 1947, we’ve helped people get back to driving safely.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Anne Ritchey
Senior Vice President, Chief Technology Officer
Doug Herron
Chief Financial Officer
Recent News
2025-09-15
2025-07-28
Seattle TechFlash
2025-04-12
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