BREITLING · 14 hours ago
e-Commerce Logistics Coordinator
Wilton, CT
Full-time
Onsite
Entry Level
1+ years expBreitling U.S.A., Inc. is a renowned company known for its high-precision timepieces. The e-Commerce Logistics Coordinator will provide logistical support to the e-Commerce business, handling order fulfillment and returns to ensure an efficient workflow.
Consumer ElectronicsJewelryLifestyleWearables
Responsibilities
Lead E-commerce Logistics team with all escalations pertaining to dedicated e-commerce stock and central stock in order to meet SLA’s and KPIs, making decisions in order to meet standard business requirements
Overseeing all pending returns and status, communicating with vault and pushing flow
Resolving all customer complaints raised by CS for returns (damaged product, replacements, returns outside of return window, etc)
Managing all inbound gifting inventory and allocation, ( tracking pending gifts, transit, pending quantities, etc)
Develop a status report to keep teams informed on all outstanding claims
Organizing team schedule for holiday season collaborating with Logistics Team on times, cut-off times, and dates
Prepare, pack and ship e-Commerce orders including gift wrapping in an efficient manner and with great attention to detail
Process customer returns within company specified SLA’s (Service Level Agreement)
Identify glitches in fulfillment process, elevate to e-Commerce Manager where necessary and troubleshoot to resolution
Ensure compliance with company-wide global standards and procedures
Communicate clearly and concisely with internal and external departments to ensure best level of service
Maintain cleanliness of workroom area
Provide support to shipping department once Ecommerce tasks are completed
Qualification
Required
High school diploma required; bachelor's degree preferred
1-2 years' professional experience, preferably in e-Commerce, fulfillment and/or logistics in the Consumer Package Goods (CPG) and/or fine jewelry industry
Excellent interpersonal and communication skills, both oral and written, with the ability to build and maintain productive relationships
Customer-focused attitude with high level of professionalism and ability to communicate across diverse groups of employee and departments
Excellent organization skills with thoroughness and meticulous attention to detail
Must be able to multitask, prioritize, manage time and work under pressure
Excellent computer skills, including fluency in Microsoft Office applications, particularly Outlook, Word, and Excel
Ability to quickly learn new software applications
Preferred
Bachelor's degree
Knowledge of a POS System, e-Commerce sales, Salesforce or other e-Commerce platform preferred
SAP a plus, not required
Benefits
Medical, Dental, and Vision benefits
FSA & HSA
Group life insurance and disability benefits
Paid parental leave and adoption support
Wellness and Vision reimbursement
Retirement Savings Plan (401k) with company match
Paid Time Off
Education Assistance
Employee Assistance Program
Commuter benefits
Employee Discount
Company
BREITLING
Breitling is a specialist in chronographs and technical watches, Breitling has also shared the finest hours in the conquest of the skies.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Partners Group
2021-10-26Secondary Market
2017-04-28Acquired
Leadership Team
Georges Kern
CEO
Lars Kaestle
CFO & Managing Director
Recent News
Company data provided by crunchbase