Alfa Financial Software · 3 hours ago
Cloud Operations Engineer- Shift Lead
United States
Full-time
Remote
Mid, Senior LevelAlfa Systems is a leading global provider of enterprise software for the asset finance industry, expanding its operations in Europe. They are seeking a Cloud Operations Engineer - Shift Lead to ensure the availability and performance of their cloud-hosted environments while providing operational leadership during shifts.
Information TechnologySoftware
Responsibilities
Coordinate, prioritise and schedule operational work based on incoming requests from Project Managers, assigning tasks within the team and delivering assigned and self-assigned tasks hands-on
Act as the first line of escalation during incidents, leading initial investigation, impact assessment and resolution, and escalating where appropriate
Lead and support cloud environments running on AWS (including services such as CloudFormation, EC2, S3, RDS, etc.)
Execute and oversee infrastructure changes using infrastructure-as-code tooling and the AWS Console, in line with defined processes
Perform and oversee daily operational checks, incident handling, patching and system maintenance in production environments
Maintain a high standard of task administration, ensuring all changes are correctly recorded, tracked and kept up to date
Work closely with the Cloud Change Management team to define and improve processes and operational tooling
Identify, propose and document process improvements where gaps or inefficiencies are identified
Diagnose and resolve common and complex issues by analysing application and infrastructure logs
Ensure compliance with information security roles and responsibilities defined for Hosting Operations
Provide operational leadership and support as part of the 24/7 shift rota
Qualification
Required
Strong hands-on experience operating and supporting AWS-based cloud infrastructure in production environments
Experience with core AWS services such as EC2, RDS, CloudWatch and CloudFormation (or equivalent IaC tooling)
Solid Linux/Unix administration experience, including scripting and operational automation
Relational database experience, including basic DML and DDL, and user/schema management
Experience with log aggregation and monitoring platforms such as Splunk, Sumo Logic or similar
Experience analysing and interpreting application and infrastructure logs to diagnose and resolve issues in Java-based systems
Experience working within structured operational and change management processes, with a strong process-oriented mindset (e.g. ITIL)
Experience coordinating and prioritising work, including assigning tasks while remaining hands-on
Experience acting as an escalation point within a support or on-call environment
Strong communication skills in English (written and spoken), particularly when working with Project Managers and stakeholders
Willingness to work in a 24/7 shift rota, including nights and weekends
Preferred
Previous experience in a Shift Lead, Engineer-on-Duty or similar operational leadership role
ITIL Foundation (or equivalent) certification
AWS certifications (e.g. Cloud Practitioner, Solutions Architect Associate, SysOps Administrator)
Experience managing changes across multiple environments (dev, test, pre-prod, production)
Database performance tuning and troubleshooting experience
Experience with additional AWS services such as DMS, CodeDeploy or Lambda
Experience with cloud security and threat monitoring tools (e.g. GuardDuty, Alert Logic, Threat Stack)
Experience with asynchronous messaging technologies such as Kafka or JMS/ActiveMQ
Experience contributing to continuous improvement of operational processes and documentation
Benefits
Private Medical Insurance
Group Life Insurance
Gym Membership Scheme
Pension Plan (PPK)
Company
Alfa Financial Software
Alfa (formerly CHP Consulting) has been delivering leading-edge technology to the global asset automotive finance industry since 1990.
Founded in 1990
501-1000 employees
H1B Sponsorship
Alfa Financial Software has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
Bibby Financial ServicesHampshire Trust Bank
2023-12-12Post Ipo Equity
2019-11-13Post Ipo Equity
2017-05-26IPO
Leadership Team
Andrew Denton
Chief Executive Officer
Duncan Magrath
Chief Financial Officer
Recent News
FX News Group
2025-12-23
Australian FinTech
2025-09-13
International FinTech
2025-05-17
Company data provided by crunchbase