KeyBank · 1 month ago
Lead Operations Analyst (Payment and Deposit Applications Operations Support)
Brooklyn, OH
Full-time
Onsite
Mid, Senior Level
$56K/yr - $85K/yr
1+ years expKeyBank is a national association providing financial services, and they are seeking a Lead Operations Analyst for their Payment and Deposit Applications Operations Support. This role focuses on application and operational support, ensuring continuity during non-standard hours and enhancing efficiency across multiple critical areas.
Banking
Responsibilities
Performs business analysis for payment and deposit applications as assigned; applications can include mainframe, PC, distributed systems, databases, and/or web-based applications
Primary Operational Support of CP4, ACH, and Lockbox
Plays a leadership role in providing ongoing production support within Payment and Deposit Operations applications and processes; acts as first line of contact for user reported inquiries and problems; performs problem reporting, tracking, resolution, root cause analysis and identification of preventative measures
Delivering high quality support and great service to our internal/external partners and clients
Assists in identifying and implementing operational improvement concepts that generate measurable benefits across the organization (e.g., revenue, expense, client experience, etc.); further supports larger improvement projects
Assist in developing reporting and metrics to measure performance and effectiveness of operational processes
Demonstrate and maintain familiarity of industry trends and practices in operational areas, Risk Management, Compliance, and Operations
Translates business needs and requirements to Technology partners; translates technical material to the Loan, Payment, and Operational Services Process Areas and Lines of Business
Support all solutions for business critical operational or technology issues including operational impact, root cause analysis, cross business impact, and arrival at solutions; communicate clearly to end users and key stakeholders
Mine data from primary and secondary sources often use complex information across multiple datasets
Support projects that center around the completion of various tasks, including application changes, upgrades, issue remediation plans, 2nd and 3rd line of defense exams, etc
Leads and coordinates small projects and initiatives; provides subject matter expertise, business analysis and support for small to large scale projects, including but not limited to analyzing and defining scope and business requirements, identifying and resolving project issues, testing, implementing and supporting installations
Create test scripts, identify all requirements and plan testing to validate application effectiveness
Manage team Access Control Requests
Conduct Audits on Access Control and Control Procedures
Create, edit, and catalog procedures and training documents
Complete testing and associated data analysis
Participate in weekend on-call rotation for Lockbox and support Lockbox Modernization projects, including 1:00 AM transition validations and queue/OXI error remediation
Partner and communicate with stakeholder groups to ensure workload is effectively prioritized, planned, and tracked to completion
Build relationships and communicate effectively with the Loan, Payment, and Operational Services Process Areas, Lines of Business, Key Technology, Vendors and other Support Partners
Qualification
Required
Bachelor's Degree or equivalent experience
Experience in Excel with an ability to manage large data sets, creating summary views using pivots tables, data graphs/visualization. Intermediate or high ability
Client centric mindset
Ability to effectively manage change
Proven track record of building strong working relationships with internal partners and external clients
Ability to stay on top of task assignments
Strong decision making and analytical skills
Excellent written and verbal communication skills
Attention to detail in documenting and implementing requirements, procedures, and various business documents
Highly organized, detail-oriented with the ability to thoroughly analyze and resolve issues
Ability to facilitate research and resolution of sometimes less-than-straight-forward issues
Strong aptitude to technology-based tools and databases (i.e., Excel, Access,)
Interest, willingness and ability to assimilate information quickly and succinctly
Works well in a team-based environment
Preferred
1-2 years of Operational Analyst experience
Technically savvy in relation to Windows systems and software
Benefits
Eligibility for incentive compensation subject to individual and company performance
Company
KeyBank
At KeyBank we’ve made a promise to our clients that they will always have a champion in us.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chris Gorman
Chairman, Chief Executive Officer, and President, KeyCorp
Holly Santoro
Executive Administrator to the Chairman & CEO
Recent News
2023-08-28
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