AllCom Global Services · 8 hours ago
IT Support Specialist
Lake Saint Louis, MO
Full-time
Onsite
New Grad, Entry Level
$40K/yr - $50K/yrAllCom Global Services is seeking a talented and motivated IT Support Specialist. The role involves providing technical support for hardware, software, and network issues, onboarding new employees, and assisting with IT projects and audits.
Telecommunications
Responsibilities
Provide hardware, software, system, and network technical support for all company personnel via incoming calls, emails, teams chat and walk ups
Troubleshoot hardware, software, and networking equipment
Work tickets and request escalation as needed
Keep up on asset management of IT hardware
Onboard new employees with the necessary Microsoft 365 access and other third-party applications and Systems
Responsible for executing terminations requests submitted by HR and Senior Management
Deploy company equipment such as Windows desktops, laptops, phones, and other peripherals throughout the company
Coordinate shipping and receiving IT equipment
Work on other various IT Projects delegated by the System Administrator or IT Manager
Assist with remediating vulnerabilities on Windows Desktops and Laptops, Printers, and other related devices
Assist in CMMC Audits
Provide technical support after hours when necessary
Qualification
Required
Possess Excellent problem solving and troubleshooting skills
Proficient at multitasking in fast paced environments
Confident speaking on the phone throughout the day
Have strong communication and customer service skills
Eager to learn with a passion for studying new technologies and trends
Knowledge of Microsoft 365
Ability to stay on task and complete work in a timely manner with minimal supervision
Extensive knowledge of Windows operating systems
Ability to diagnose and troubleshoot hardware, software, and network connectivity issues remotely
Have a basic understanding of networking fundamentals such as DHCP, DNS, IP Address's, and NAT and how to troubleshoot these services
Willingness to work after normal business hours as needed
Preferred
Associate's degree in information technology, Cybersecurity, Computer Science, or similar degree
CompTIA A+, Security+, CCNA, and other certifications are preferred
Background in working with Federal Subcontractors or alike is preferred
Knowledge in NIST 800-171 and CMMC compliance preferred
Must be able to pass pre-employment testing (drug and background) and have a valid driver's license
Company
AllCom Global Services
Telecommunications Service Provider.
Founded in 1997
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Bill Ellis
Chief Financial Officer
Mike Cuccia
Chief Operating Officer
Company data provided by crunchbase