EKOS · 20 hours ago
Service and Repair Coordinator
Wilmington, NC
Full-time
Onsite
Entry Level
$55K/yr - $55K/yr
1+ years expEKOS Software is dedicated to providing retail-caliber tools to customers in the fuel industry through technology and education. They are seeking a highly organized, customer-focused Service and Repair Coordinator to support customers with software, hardware, and field-service needs, blending technical support, service coordination, and customer communication.
Software Development
Responsibilities
Receive and resolve incoming service calls regarding software and hardware issues
Manage and respond to customer support emails
Review and interpret diagnostic reports to proactively address software or hardware concerns
Create customer‑requested reports using EKOS’s reporting engine
Perform periodic audits on sites, equipment, contacts, users, and other system data
Assist Implementation with setting up new customer accounts, equipment, sites, and configurations
Create internal documentation and assist with peer or new‑hire training
Research, document, and submit software issue tickets for the development team
Create and maintain support and equipment tickets for every customer interaction
Oversee the Service Manager Program to ensure all tickets and service orders are properly updated and completed
Enter and maintain vendor information and documentation (Insurance Liability Forms, W‑9s, credit applications)
Dispatch service orders to vendors, follow up on deadlines, and manage logistical challenges
Communicate service order updates to customers and respond to questions
Make outbound calls to enroll customers in Service & Repair Concierge Services; schedule meetings and present offerings
Send estimates/quotes, convert approved quotes into invoices, and enter vendor bills
Qualification
Required
Strong communication and problem‑solving skills
Comfortable with software systems, ticketing tools, and diagnostic reports
Ability to multitask in a fast‑paced environment
Strong attention to detail and organizational skills
Preferred
1-3 years of customer support, service coordination, or technical operations experience
Vendor coordination or field service management experience is a plus
Benefits
Medical and vision insurance with company covering 100% of employee costs
Dental insurance
Company provided group life & AD&D insurance
Company provided short and long-term disability insurance
Company paid parental leave
401(k) with up to 5% match
Generous paid time off, including 10 paid holidays, 10 days of vacation, and 5 days of sick time
Company paid gym membership at Axis Gyms in Wilmington, NC
Opportunities for growth and promotion from within
Competitive compensation package.
Company
EKOS
Our software provides everything you need to manage your fleet and electric/EV/fuel operations from one cloud-hosted platform.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Ryan McGrew
Chief Operating Officer
Dan Ernst
Chief Product Officer
Company data provided by crunchbase