Brigham and Women's Hospital · 1 day ago
Administrative Assistant II
Boston, MA
Full-time
Hybrid
Entry Level
$18.58/hr - $26.58/hr
2+ years expBrigham and Women's Hospital is a not-for-profit organization that supports patient care, research, teaching, and community service. They are seeking an Administrative Assistant II to provide clerical and scheduling support, acting as the primary interface between patients and providers while managing various administrative tasks.
Health CareMedical
Responsibilities
Performs administrative duties under minimal supervision at the highest proficiency level
Handles all aspects of patient appointment scheduling for Dana Farber Cancer Institute (DFCI) / Faulkner Hospital / BWH Hematology patients (i.e.: provider visits, labs, infusions, imaging, biopsies, etc.)
Serves as the back-up Administrative Assistant responsible for the coordination of the Division’s E-Consult referrals, which includes monitoring referral requests, and scheduling appropriate appointments
Manages providers’ clinic schedules, closures, and rescheduling
Ensures lab tests are scheduled and ordered appropriately; coordinates the retrieval of tests results and acts as point-person for patient testing logistics
Submits and tracks prior authorizations
Provides administrative support for the BWH Anticoagulation Management Services program, which involves the coordination of annual renewals, running various reports and obtaining MD signatures
Answers and triages incoming telephone calls in a professional and courteous manner, forwarding appropriate messages and making proper referrals
Drafts, proofreads, and sends out appointment reminder letters, provider notes, emails, patient portal message, and other written correspondence on behalf of providers; responds to routine requests for letters, forms and other information from patients and referring providers
Follows HIPAA guidelines for the management of patient privacy and confidentiality
Performs routine office tasks, such as telephone coverage, filing, sending and receiving faxes, sorting mail, etc
Provides cross coverage as needed and performs other tasks as requested
Qualification
Required
Performs administrative duties under minimal supervision at the highest proficiency level
Handles all aspects of patient appointment scheduling for Dana Farber Cancer Institute (DFCI) / Faulkner Hospital / BWH Hematology patients (i.e.: provider visits, labs, infusions, imaging, biopsies, etc.)
Serves as the back-up Administrative Assistant responsible for the coordination of the Division's E-Consult referrals, which includes monitoring referral requests, and scheduling appropriate appointments
Manages providers' clinic schedules, closures, and rescheduling
Ensures lab tests are scheduled and ordered appropriately; coordinates the retrieval of tests results and acts as point-person for patient testing logistics
Submits and tracks prior authorizations
Provides administrative support for the BWH Anticoagulation Management Services program, which involves the coordination of annual renewals, running various reports and obtaining MD signatures
Answers and triages incoming telephone calls in a professional and courteous manner, forwarding appropriate messages and making proper referrals
Drafts, proofreads, and sends out appointment reminder letters, provider notes, emails, patient portal message, and other written correspondence on behalf of providers; responds to routine requests for letters, forms and other information from patients and referring providers
Follows HIPAA guidelines for the management of patient privacy and confidentiality
Performs routine office tasks, such as telephone coverage, filing, sending and receiving faxes, sorting mail, etc
Provides cross coverage as needed and performs other tasks as requested
Minimum 2 years of comparable level administrative support experience required
High school diploma or GED required, Bachelor's degree is preferred, or equivalent work experience
Excellent verbal and written skills to communicate effectively with physicians, nurse practitioners, administrators, employees and patients
Excellent organizational skills to manage multiple tasks simultaneously, set priorities, and meet deadlines
Excellent analytical skills to independently problem-solve within hospital and group policies and procedures
Ability to work well under pressure and handle sensitive information and situations with poise and professionalism
Ability to interact well with others, including patients, physicians, nurse practitioners and co-workers, and other clinical staff
Experience with Microsoft Office suite (Outlook, Word, Excel, PowerPoint), copier, fax, and printers
Preferred
Bachelor's degree is preferred, or equivalent work experience
Benefits
Comprehensive benefits
Career advancement opportunities
Differentials
Premiums and bonuses as applicable
Recognition programs designed to celebrate your contributions and support your professional growth
Company
Brigham and Women's Hospital
Brigham and Women's Hospital is an academic medical center based in Boston, Massachusetts.
10001+ employees
H1B Sponsorship
Brigham and Women's Hospital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (219)
2024 (174)
2023 (202)
2022 (220)
2021 (137)
2020 (157)
Funding
Current Stage
Late StageTotal Funding
$22.15MKey Investors
American Medical AssociationThe Leona M. and Harry B. Helmsley Charitable TrustMassachusetts Life Sciences Center
2023-06-21Grant
2022-06-30Grant· $16M
2021-01-08Grant· $0.4M
Leadership Team
Caroline Fox
Associate Professor (Part Time), Medicine
David Silbersweig
Chairman Emeritus
Recent News
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