CyberSWIFT · 8 hours ago
Service Desk 2 - Onsite Interview
Columbus, OH
Contract
Onsite
Senior Level
5+ years expCyberSWIFT is a company focused on enterprise IT operations, and they are seeking a Service Desk 2 to provide technical support for their systems. The role involves maintaining incident records, troubleshooting issues, and communicating effectively with users and IT teams.
Mobile AppsSoftwareWeb Development
Hiring Manager
Kishore Patel
Responsibilities
Provide 24x7 technical support for enterprise systems including call center, applications, and infrastructure platforms
Proficiency in maintaining accurate incident records, metadata, and system documentation within ticketing tools
Experience in troubleshooting hardware, software, network, and telecommunications issues
Experience with validating system loads, executing test scripts, and supporting application maintenance activities
Experience in monitoring operational systems, identifying issues, and escalating risks appropriately
Experience with maintaining platform documentation, user guides, and technical procedures
Communicate effectively with users and IT teams to resolve issues and provide operational guidance
Qualification
Required
5+ years of experience supporting enterprise IT operations, help desk systems, and production monitoring environments
Proficiency in ServiceNow and enterprise ticketing platforms for incident, request, and change management
Experience in IT service desk tools including Remedy, IRIS, UEM, Grafana, PowerShell, and Genesis
Experience with network and telecom technologies including routers, switches, wireless, fiber, and radio systems
Experience in operating system installation, configuration, backup, and recovery procedures
Experience with IT security principles, system monitoring, and infrastructure troubleshooting
Strong written and verbal communication skills for technical documentation and user support
Company
CyberSWIFT
CyberSWIFT is a provider of smart software and mobile app development as well as GIS services.
201-500 employees
H1B Sponsorship
CyberSWIFT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase