Sonova Group · 3 hours ago
Regional Manager Hearing Care
New York, United States
Full-time
Hybrid
Entry, Mid Level
$60K/yr - $80K/yr
2+ years expSonova Group is dedicated to improving lives through better hearing, and they are seeking a Regional Manager for Hearing Care to lead and develop a team of Hearing Care Coordinators. This role focuses on operational excellence, compliance, and enhancing patient experiences while driving team engagement and performance management.
Medical Device
Responsibilities
Lead, coach, and develop a regional team of Hearing Care Coordinators
Support recruitment, hiring, onboarding, and ongoing performance management
Conduct coaching conversations, address performance concerns, and complete annual performance reviews
Approve PTO and manage timecards through ADP
Foster collaboration and mentoring partnerships across the region
Monitor scheduling, capacity, demand, and completed evaluations
Drive achievement of KPIs related to HCC performance and demand generation
Review regional financial dashboards, collections, and transactional accuracy
Oversee inventory control and transactional compliance
Ensure accurate insurance benefit checks and proper documentation
Identify trends, address errors, and reinforce SOP adherence consistently
Serve as a subject matter expert on company systems, policies, and processes
Deliver ongoing training beyond initial onboarding
Train HCCs on best practices for scheduling, systems, compliance, and patient experience
Support continuous improvement through process optimization
Coach and support HCCs at local events, community outreach, and Better Hearing Events (BHEs)
Evaluate ROI for local events and partnerships
Train teams on centrally driven marketing campaigns and patient follow-up
Ensure marketing materials are current, compliant, and on brand
Provide monthly regional KPI and marketing performance reports
Support annual employee engagement initiatives (HearMe Survey) and action planning
Ensure compliance with all local, state, and federal laws, HIPAA regulations, and company policies
Champion AudioNova’s mission, vision, and values while promoting strong team morale
Qualification
Required
Bachelor's degree preferred
Customer service experience required
Strong verbal and written communication skills
Relationship-building across patients, physicians, and clinical teams
High level of organization and accountability
Empathy-driven leadership style
Proficiency with Microsoft Office and Outlook
Working knowledge of HIPAA regulations
Preferred
2+ years in a healthcare environment preferred
Prior people management experience preferred
Training or coaching experience preferred
Hearing care or hearing aid industry experience is a plus
Experience with Sycle.net is a plus
Benefits
Relocation Bonus Available
Company
Sonova Group
Around 25% of the world’s population is living with hearing loss.
10001+ employees
H1B Sponsorship
Sonova Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (3)
2023 (1)
2022 (3)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Kimberly Cleary, Au.D.
Chief Operating Officer Sonova Audiological Care US
Rosalie Lewis
Sr. Manager, HR Business Partnership
Recent News
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2024-04-07
2024-04-07
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