CVS Health · 22 hours ago
Customer Service Representative - Behavioral Health (Monday-Friday 10:00am -6:30pm EST)
United States
Full-time
Remote
Entry Level
$17/hr - $34.15/hr
1+ years expCVS Health is building a world of health around every individual, and they are seeking a full-time Customer Service Representative in the Behavioral Health team. This role provides advocate care to assist members with their health needs, claims understanding, and navigating resources while ensuring compliance with regulatory guidelines.
Health CareMedicalPharmaceuticalRetailSales
Responsibilities
Creates an empathetic connection with our members by understanding and engaging the member to the fullest to champion for our members' best health
Taking accountability to fully understand the member’s needs by building a trusting and caring relationship with the member
Anticipates customer needs by answering unasked questions
Performs review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible
Performs financial data maintenance as necessary
Explains member's rights and responsibilities in accordance with contract
Qualification
Required
1+ years of experience in a call center environment
Experience using Microsoft Office products' specifically Excel, Outlook, and Word
High School Diploma or GED
Preferred
Previous Behavioral Health, Medical, or Insurance background
Experience working from home in a remote role
Benefits
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
Company
CVS Health
CVS Health is a health solutions company that provides an integrated healthcare services to its members.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$4BKey Investors
Michigan Economic Development CorporationStarboard Value
2025-08-15Post Ipo Debt· $4B
2025-07-17Grant· $1.5M
2019-11-25Post Ipo Equity
Leadership Team
David Joyner
President and Chief Executive Officer, CVS Health
Chandra McMahon
SVP & CISO
Recent News
2026-01-25
Company data provided by crunchbase