CGI · 1 hour ago
Technical Field Service Representative - Warehouse/IT Support
Jacksonville, FL
Full-time
Onsite
Mid Level
$51K/yr - $76K/yr
3+ years expCGI Federal is seeking a qualified Field Service Representative to join their team. The role involves monitoring and troubleshooting network infrastructure, assisting with software and hardware installation, and providing exceptional customer support and training with logistics software and hardware.
AnalyticsApplication Performance ManagementBusiness IntelligenceConsultingCyber SecurityFinanceInformation TechnologyTechnical Support
No H1B
Security Clearance RequiredU.S. Citizen OnlyHiring Manager
Michelle Greenlaw
Responsibilities
Mark, Pack, Inventory, and track equipment using MCPIC software and hardware systems
Monitor and troubleshoot network infrastructure devices to maintain full system operation and capability
Assist with software and hardware installation and testing
Domestic/international travel 25-50% of the time. (OCONUS including; Philippines, South Korea, Norway, Saudi Arabia)
Provide exceptional customer support and training with logistics software and hardware
Have proficient basic computer skills consisting of email, Microsoft Office software, electronic timesheets, network usage and basic database entry
Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction
Qualification
Required
3+ Years of relevant experience
Ability to successfully complete the CGI Federal Background Investigation to include; 50 State Criminal, Education and Employment; Additionally, your ability to successfully complete a Credit and/or Driving Records Checks may be conducted if required by the contract for continued employment
Ability to obtain and maintain a SECRET security clearance is required for continued employment; U.S. Citizenship is mandatory
Possession of a valid state driver's license
Must be capable of obtaining a forklift and scissor lift license
Must be capable of lifting and moving up to 50 pounds multiple times during an 8 hour work day
Applicants must be organized, flexible, detail-oriented, and capable of working in a team environment, but also capable of completing individual tasks in a timely manner
US citizenship required:
Able to work in a fast paced, teamwork environment
Be willing to work in non-climate controlled, dusty environment
Perform routine warehouse housekeeping
Ability to drive forklifts and gators in WHS setting
Current CompTIA Security Plus Certification (or ability to obtain certification within 6 months)
Preferred
Possess an active SECRET clearance
Logistics background and an understanding of DoW operations
Experience with logistics support in a contracting environment
Forklift certification
CompTIA A+
Benefits
Competitive compensation
Comprehensive insurance options
Matching contributions through the 401(k) plan and the share purchase plan
Paid time off for vacation, holidays, and sick time
Paid parental leave
Learning opportunities and tuition assistance
Wellness and Well-being programs
Company
CGI
CGI is an IT and business consulting services firm that offers consulting, cyber security, cloud, and IT services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.2B2025-03-12Post Ipo Debt· $650M
2024-09-03Post Ipo Debt· $550.87M
1998-10-06IPO
Leadership Team
François Boulanger
President and Chief Executive Officer at CGI
Raymond McMann
VP, Global Oil & Gas Industry
Recent News
2026-01-22
Digital Journal
2026-01-22
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