Ovation Law Firm · 1 day ago
IT Support Specialist
United States
Full-time
Remote
Entry, Mid Level
$4/hr - $5/hr
2+ years expOvation Law Firm is a fast-growing, consumer-focused law firm committed to delivering exceptional legal services. They are seeking an IT Support Specialist to provide end-to-end technology support across the firm, focusing on troubleshooting, user onboarding, and system administration.
Law Practice
No H1B
Responsibilities
Provide responsive remote IT support to employees across the firm
Diagnose and resolve hardware, software, and connectivity issues
Remotely access user computers to troubleshoot and resolve issues efficiently
Manage and resolve support tickets through to completion, escalating when necessary
Provision and deprovision user accounts across systems
Support employee onboarding by setting up accounts, permissions, and system access
Support employee offboarding by promptly removing access and securing accounts
Coordinate closely with HR and Operations to ensure accurate and timely access changes
Administer and support core systems, including: Google Workspace (user accounts, groups, permissions, security settings), RingCentral, HubSpot, BambooHR, Filevine, Aloware, and other systems
Troubleshoot permission issues, workflow access problems, and system errors
Maintain system integrity and minimize downtime
Manage user authentication, MFA, and access permissions
Support identity and access management workflows, including preparation for Okta implementation
Follow security best practices and least-privilege access principles to protect firm and client data
Assist with audits, access reviews, and security-related documentation
Document common issues, resolutions, and IT procedures
Maintain and improve IT SOPs, onboarding checklists, and knowledge base articles
Identify recurring problems and recommend process or system improvements
Qualification
Required
2+ years of experience in IT support, helpdesk, or technical operations roles
Hands-on experience supporting remote users via remote desktop tools
Experience administering Google Workspace, including users, groups, and permissions
Working knowledge of cloud-based SaaS platforms and business systems
Strong troubleshooting and problem-solving skills with attention to detail
Clear, professional communication skills and a service-oriented mindset
Ability to manage multiple priorities independently in a remote environment
Ability to work independently from a home office with stable, high-speed internet and a quiet, professional workspace
Must have a laptop or desktop computer with a minimum of 8GB RAM and a Core i5 processor or higher
Internet speed of at least 10 Mbps
Must be available to work during U.S. Pacific Standard Time (PST) business hours
Must be willing to use time-tracking software to log hours
Preferred
Experience with identity and access management tools (Okta, Azure AD, Google IAM)
Basic understanding of networking, VPNs, and endpoint security
Experience creating or maintaining IT documentation and SOPs
Benefits
6 paid time-off (PTO) days per year.
Opportunity to work closely with Operations and Leadership in a growing, modern law firm.
Long-term growth and stability in a high-impact IT support role.
Company
Ovation Law Firm
Ovation Law Firm is a consumer-focused law firm dedicated to helping people take on powerful companies and win.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase