University of the Pacific · 3 hours ago
Registration Receptionist
Sacramento, CA
Full-time
Onsite
Entry Level
$20.16/hr - $26.70/hr
2+ years expUniversity of the Pacific is seeking a Registration Receptionist to support a variety of duties related to patient intake at the Dental School. The role involves welcoming patients, ensuring smooth registration processes, and assisting with patient inquiries and documentation.
Higher Education
No H1B
Responsibilities
Welcome patients to the School of Dentistry; triage and direct patients to appropriate area/department as necessary; communicate with clinic staff regarding patient arrivals as needed
Observe and ensure the smooth flow through the patient entrance, registration area, and check-in kiosk. Report issues to Public Safety, the appropriate department, or individuals. Work closely with Group Practice Coordinators, Main Clinic Schedulers, and other clinic Managers to ensure a smooth flow of patients
Assist patients and visitors in understanding the check-in process by providing kiosk and entry instructions as needed. Contact appropriate department for entry system errors or issues
Verify DentiCal eligibility for patients of the main clinic and emergency clinic, enter information in AxiUm; complete insurance intake form; respond to DentiCal eligibility inquiries; notify patients if eligibility cannot be verified and provide information regarding next steps
Coordinate emergency patient walk-ins including registration, review, and collection/scanning of necessary forms and identification. Verify and update demographic information in the clinic management system. Provide emergency protocols to patients and communicate with emergency coordinator to schedule patients
During non-peak hours, log into the ACD phone system and assist with all main clinic incoming calls, including patient inquiries, confirming appointments, new patient registration, and screening appointments
Respond to requests for additional information and/or documentation required for chart completion; communicate and follow-up with appropriate personnel to facilitate resolution
Serve as backup for Main Clinic Schedulers as needed
Maintain a clean and orderly work area; organize supplies and forms at the reception desk
Perform all other duties as assigned by the Group Practice Manager
Qualification
Required
High school diploma or equivalent
One (1) year experience in a customer service position, preferably in a healthcare setting
Two (2) years of experience working front desk/receptionist duties
Basic knowledge of Microsoft Word and Outlook
Preferred
Patient intake and registration in a healthcare setting
Dental terminology and insurance billing procedures
Axium dental software program or other clinic patient information system is desirable
Communicate professionally, effectively, and courteously with patients, faculty, students, and staff
Always maintain a professional and caring demeanor, particularly in stressful situations
Apply effective patient management and time management skills
Recognize and control volatile situations
Problem-solving and follow-through skills
Demonstrate flexibility and understanding when changes happen on short notice
Be sensitive and attentive to patient and visitor's requests and needs
Manage multiple job responsibilities effectively and accurately with close attention to detail
Follow oral and written instructions
Maintain confidentiality of materials and information
Work independently as well as part of a team
Experience and sensitivity in working with people of diverse backgrounds and cultures
Demonstrated experience in advancing social justice, equity, and inclusion in a university setting
Ability to engage and integrate culturally responsive practices and knowledge in their work
Company
University of the Pacific
University of the Pacific is a highly-ranked national university providing personal, student-centered liberal arts.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Wesley Yourth
Deputy Director of Athletics - Chief Operating Officer
Cari Keller
Director of HR Partner Services
Recent News
2025-07-14
University of the Pacific
2025-04-30
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