AllianceHCM · 5 hours ago
Customer Service Representative - HR Specialist
Shenandoah, TX
Full-time
Onsite
Mid Level
3+ years expAlliance HCM is an innovative technology company aiming to be the largest independent human capital management provider in the United States. They are seeking a full-time Customer Service Representative - HR Specialist to support clients with payroll, HR systems, and maintain strong client relationships through exceptional customer service.
ConsultingFinancial ServicesHuman ResourcesProductivity ToolsProfessional ServicesSoftware
Responsibilities
Supporting our clients with the applicant tracking, onboarding, employee self-service, payroll, and human resources systems
Maintain employee payroll records, time and attendance information, new hires, terminations, benefits, deductions, and support orders
Process full-cycle payroll from time and attendance, file feeds, and time sheets
Communicate with clients either on the phone or via email while maintaining a professional demeanor
Seek out ways to increase efficiency, learn new skills, and suggest any beneficial improvements to our processes
Assist with any special projects that come your way
Keep our HCM software running smoothly
Qualification
Required
3+ years of customer service-related experience in payroll, human resources, benefits, human capital management (HCM), or SaaS
Proficiency with computers, including Windows Office programs and CRM Salesforce
Proficiency in basic system problem resolution
A passion for excellent customer service
Exceptional administrative and customer service skills
Organized and able to effectively prioritize and delegate multiple tasks
Ability to clearly communicate with both clients and coworkers
Friendly, enthusiastic, and optimistic demeanor
Preferred
Bilingual would be a plus
Benefits
100% paid for medical
Dental
Vision
Long-term disability
Life insurance
A 401(k) with company match
Profit sharing
A rewards and recognition program
Professional development
Team building activities
Company
AllianceHCM
AllianceHCM provides web-based solutions for payroll processing, talent acquisition, time management. and human resource services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Alan Primeaux
Chief Executive Officer
Recent News
Company data provided by crunchbase