Senior Helpers · 3 hours ago
Office Manager
Santa Barbara, CA
Full-time
Onsite
Mid LevelSenior Helpers is an independently owned franchise focused on providing compassionate care to seniors. As the Office Manager, you will oversee daily operations, including scheduling, hiring, billing, and maintaining records to ensure the agency runs efficiently.
Health Care
Responsibilities
Manages workload based on SMART Goals and personal initiative and prioritization
Answer incoming phone calls in a pleasant, courteous manner and assist the caller
Perform Service Inquiries
Share information with prospective employees
Maintain an excellent rapport with clients and caregivers and effectively promote positive interpersonal relationships
Select, schedule, and coordinate caregivers based on new and existing clients' assessment and care plan information
Complete billing and payroll functions to meet company deadlines
Monitor employees pay rates and hours to ensure accuracy
Ensure invoices are completed accurately, timely, and according to company policy. Maintain all necessary records related to LTC and Medicaid / governmental programs
Follow up on receivables per company policy
Track and request authorizations as needed for third party payors
Perform general office functions such as sorting mail, data input, and file maintenance
Record incoming deposits and monitor the outstanding receivables continually to ensure we do not have aging invoices
Create and send client welcome packets and prospect information
Prepare client and caregiver files
Create new hire packets and employee handbooks
Perform interviews for prospective caregivers
Verify complete caregiver information in the file after hiring
Input caregiver information into home care software
Complete caregiver reference checks and criminal background checks
Ensure all information is filed correctly, organized, and easily accessible
Compile Care Plan binders, Client Welcome Packets, Employment paperwork, and other documentation
Ensure all communication is sent promptly according to policy
Review timesheets for any significant change in client status, indicate in the caregiver notes section, and adequately document the information
Qualification
Required
Team player with a positive attitude and independent solid work ethic
Excellent interpersonal and communication skills with clients and internal staff
Proactive problem solver
Proficient with standard office equipment
Proficient with Microsoft software (M.S. Word and Excel)
Adept at reading, writing, and interpreting industry-specific documentation, policies, procedures, or manuals
Benefits
Dental Insurance
Vision Insurance
Short team & Long-term Disability
Paid Time Off
Life Insurance
Bonus structure
Varied Discount Programs
Company
Senior Helpers
Senior Helpers is a franchisor and provider of in-home senior care services for elderly individuals.
Founded in 2001Lutherville Timonium, Maryland, USA
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Comvest Credit Partners
2024-04-23Debt Financing
2024-03-21Acquired
Leadership Team
Glen J. Scharfeld, M.S.
Owner/ CEO
Julio Vazquez
Owner/ CEO
Recent News
Maryland Daily Record
2025-12-29
EIN Presswire
2025-12-19
Company data provided by crunchbase