Voda Cleaning & Restoration · 3 hours ago
Customer Service Representative
Cincinnati, OH
Full-time
Onsite
New Grad, Entry Level
$17/hr - $19/hrVoda Cleaning & Restoration is seeking a friendly and detail-oriented Phone Customer Service Representative to join their team. This role involves assisting customers by scheduling appointments, providing information, resolving issues, and ensuring a positive experience.
Consumer Services
Responsibilities
Answer inbound calls and respond to customers through our various marketing partners promptly
Schedule appointments and jobs, as well as accurate maintenance of our scheduling software
Confirm jobs and appointments prior to our arrival
Provide accurate information about products, services, or policies
Handle customer complaints and resolve issues effectively and empathetically
Document customer interactions and maintain detailed records in the system
Follow up with customers to ensure satisfaction and resolution
Follow up with outstanding customer invoices
Make outbound calls to previous and potential clients to let them know about any specials and check on any existing needs
Collaborate with other departments to address complex or escalated issues, as well as plan and execute the company’s strategic plan
Meet or exceed performance metrics, such as call response time and customer satisfaction scores
Participate weekly staff meetings and monthly Management Team meetings
Qualification
Required
High school diploma or equivalent
Proven experience in customer service, preferably in a phone-based role
Familiarity with the residential / commercial cleaning, and/or the restoration industry is a plus
Can pull and format basic sales reports from our reporting systems
Thrives in a collaborative team environment and effectively contributes to teamwork
Inspires and motivates employees to maintain exemplary levels of quality and service
Positively influences all facets of the business
Possesses adequate mathematical aptitude, including the ability to calculate rates, ratios, and percentages
Exhibits comprehensive knowledge of computerized information systems and their applications across all business domains
Demonstrates intermediate to advanced proficiency in using computers, customer service software, CRMs, and various software, particularly MS Office, Word, and Excel
Strong communication skills
Problem-solving abilities
Passion for helping others
Preferred
Additional education is a plus
Familiarity with the residential / commercial cleaning, and/or the restoration industry is a plus
Benefits
Paid holidays
Competitive pay
401(k) matching
Bonus based on performance
Dental insurance
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Training & development
Company
Voda Cleaning & Restoration
Voda Cleaning & Restoration is elevating the standards of cleaning & restoration across the nation.
Founded in 2009
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Zach Nolte
Chief Operating Officer and Brand President
Christian Betancourt
Chief Marketing Officer
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