Docusign · 10 hours ago
Strategic Customer Success Account Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expDocusign is a leader in e-signature and contract lifecycle management, serving over 1.5 million customers worldwide. They are seeking a Strategic Customer Success Account Manager responsible for managing a portfolio of strategic accounts, driving customer adoption, and ensuring successful renewals while collaborating with various internal teams to enhance customer value.
Business Process Automation (BPA)Cloud ManagementComputerE-SignatureInformation TechnologySaaSSoftware
Responsibilities
Prevent risk and drive growth in our top customers through early engagement, driving value, engaging with key collaborators and mapping our customers to our executives as measured by renewal outcomes
Achieve financial and strategic revenue, bookings and billings targets
Maintain and update accurate rolling forecasts of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies, up to and including Executive Engagement
Own and implement win/win negotiation strategies for Docusign’s strategic renewals while protecting and enhancing customer trust
Conduct regular business reviews with our customers to ensure that they are adopted and deriving value from our product, and we are aligned with our customers primary objectives
Be accountable for the full adoption strategy, using key collaborators across the Docusign ecosystem to deliver holistic paths for success
Serve as the primary point of contact and facilitation on behalf of our customers for any escalation concerns
Collaborate with internal resources such as, but not limited to, Sales, Customer Success, Pricing, Legal, Revenue Operations and Product Management to develop growth and risk mitigation strategies for key accounts
Discuss and advise on core functionality and features beyond the fundamentals, and is able to effectively communicate the art of what is possible
Act as a Docusign expert for our customers, identifying process gaps and coordinating with Docusign resources to ensure successful adoption and deployment
Improve account growth by taking a major role within the account team, helping to identify incremental growth opportunities within the account, and involving the appropriate internal resources where applicable
Evaluate your portfolio and effectively analyze usage, health, data, and behavioral patterns to prioritize time to render the most favorable outcomes for the customer and Docusign
Travel occasionally to build customer relationships and improve overall partnership (up to 10%)
Follow and adhere to standard methodologies for all internal processes including, opportunity management, data quality and accuracy, CRM hygiene, quotes and forecasting
Qualification
Required
Fluency in English
8+ years of experience within Sales, Renewal Management, Account Management and/or Customer Success
Experience with quota-carrying roles and proven history of meeting key performance indicators
Experience with deal negotiation cycles with a successful track record, ability to navigate across internally and with the customer in a trusted advisor/consultative approach and establishing credibility quickly with senior level executives across the organizations
BA/BS degree or equivalent work experience
Preferred
Experience leading an adoption strategy across organizations, serving as a change agent for the customer
Ability to navigate internally and with the customer in a trusted advisor, consultative approach and establish credibility quickly with senior level executives across the organization
Ability to demonstrate a strategic approach to enable persuasive value conversations with customers at an executive level
Ability to interact with and influence all levels from individual contributors to executives
Ability to react and adapt to potential rapid shifts in priorities
Strong level of urgency, organization and prioritization skills
Salesforce experience
Excellent written and verbal communication skills
Ability to conduct value analysis around ROI
Company
Docusign
DocuSign helps small- and medium-sized businesses collect information, automate data workflows, and sign on various devices.
5001-10000 employees
H1B Sponsorship
Docusign has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (361)
2024 (337)
2023 (236)
2022 (249)
2021 (236)
2020 (115)
Funding
Current Stage
Public CompanyTotal Funding
$1.29BKey Investors
Bank of AmericaFounders Circle CapitalGreenspring Associates
2025-05-27Post Ipo Debt· $750M
2018-04-27IPO
2016-10-12Secondary Market
Leadership Team
Allan Thygesen
Chief Executive Officer
Sagnik Nandy
Chief Technology Officer
Recent News
2026-01-22
Company data provided by crunchbase