Everblue · 9 hours ago
Technical Customer Service & Sales Associate
Huntersville, NC
Full-time
Hybrid
Entry, Mid Level
2+ years expEverblue is dedicated to empowering professionals in energy efficiency and sustainability through training and certifications. They are seeking a Technical Customer Service & Sales Associate who will guide customers in navigating programs and enrolling in the right training to achieve their career goals.
Corporate TrainingCyber SecurityEducationSoftwareSustainabilityTraining
Responsibilities
Serve as the first point of contact for customers via phone, email, live chat, and web inquiries
Guide customers to the right courses or certifications based on their goals
Explain program benefits, eligibility, and distinctions between offerings such as HOMES and HEAR
Accurately process enrollments, sales orders, and support requests
Maintain detailed and accurate records in the CRM
Troubleshoot semi-technical issues related to online training platforms, exams, and credentials
Escalate complex cases as needed
Conduct proactive outreach to applicants and past customers for updates, renewals, and re-engagement
Identify upsell and cross-sell opportunities through consultative, educational conversations
Deliver clear, human-centered guidance around benefits, timelines, and application status
Collaborate with sales, marketing, product, and training teams
Recommend process improvements to enhance efficiency and customer experience
Qualification
Required
2–5 years of experience in customer service, inside sales, technical support, or a related role
Strong communication, empathy, and active listening skills
Comfort learning new systems and troubleshooting user issues
Consultative, sales-oriented mindset
Strong organizational skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Experience using CRM tools and Microsoft Office
Collaborative, adaptable team player
Preferred
Experience in education, SaaS, or training environments
Familiarity with Google Drive
Bachelor's degree preferred or equivalent relevant experience
Benefits
Professional growth and development opportunities
Hybrid work model after an initial in-office period in Huntersville, NC
Supportive, collaborative culture that values initiative and humor
Company
Everblue
Everblue, a veteran-owned company, helps government programs run smoother and grows America’s energy workforce with training and software.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Chris Boggiano
President
Jon Boggiano
Chief Innovation Officer
Recent News
2025-07-11
EIN Presswire
2025-07-09
Company data provided by crunchbase