Overture Partners · 12 hours ago
Telecommunications Engineer
Overture Partners is seeking a Senior Telecom/Contact Center Engineer to support a primarily on-prem Avaya environment while leading the transition to Five9 as the future cloud contact center platform. This hands-on role will focus on UCaaS/CCaaS migration, platform upgrades, and mentoring the existing team as they build Five9 expertise.
Responsibilities
Support a primarily on-prem Avaya environment
Leading the transition to Five9 as the future cloud contact center platform
Focus on UCaaS/CCaaS migration
Platform upgrades
Mentoring the existing team as they build Five9 expertise
Qualification
Required
7-10+ years of telecom engineering experience
Strong Avaya Telecom background
Experience working with Five9 (Previous work/have done migrations to cloud (UCaaS/CCaaS) is a high priority
Previous background doing major upgrades, design, and platform evaluation