American Express · 2 hours ago
Manager - Learning and Development
Phoenix, AZ
Full-time
Hybrid
Mid, Senior Level
$89K/yr - $150K/yr
5+ years expAmerican Express is a global leader in the Commercial Payments Solutions space, committed to innovation and customer service. The Training Manager will design and facilitate learning solutions to enhance skills and performance across sales and account development teams, ensuring alignment with business objectives.
Credit CardsFinanceFinancial ServicesPaymentsTravel
No H1B
Responsibilities
Design, develop, and facilitate learning solutions that develop skills, behaviors, and knowledge for sales and account development teams
Conduct needs assessments, job task analysis, and performance analyses to identify learning opportunities aligned with business objectives
Develop innovative and scalable learning experiences using adult learning principles, storytelling, and experiential learning techniques
Apply instructional design methodologies (ADDIE, SAM, Agile) to create engaging, learner-centered content that blends digital, experiential, and instructor-led learning
Deliver live and virtual instructor-led training (ILT/VILT) sessions for new hire onboarding, leadership development, and continuing education
Create detailed design documents, storyboards, facilitator guides, participant materials, and assessments to ensure consistency and quality
Leverage authoring tools (Articulate 360, Storyline, Rise, Adobe Creative Suite) to produce high-quality, interactive eLearning and blended learning programs
Collaborate with subject matter experts (SMEs), business partners, and stakeholders to co-create learning content and ensure alignment with organizational goals
Serve as an administrator and key stakeholder for the Learning Management System (LMS), overseeing course setup, content deployment, and reporting
Partner with analytics teams to measure learning effectiveness, evaluate behavior change, and report business impact
Lead projects end-to-end, from design through delivery and evaluation, managing timelines and stakeholder communications
Stay informed on emerging learning technologies, instructional methodologies, and facilitation best practices
Qualification
Required
5 years of training and/or instructional design experience
Strength in designing and developing learning programs, proven with a portfolio
Strong verbal and written communication skills with the ability to simplify complex ideas and influence without authority
Experience working with stakeholders across various levels of an organization, from individual contributors to executives
Analytical mindset with the ability to interpret data and make evidence-based decisions
Strong organizational and project management skills; able to manage multiple priorities with attention to detail
Lead face to face New Hire classes and continuing education trainings and curated curriculum in office
Lead New Hire classes in person 5 days a week for 8-hour days (When not in New Hire Training, it will be 3 day in office schedule)
Preferred
3+ years of experience administering an LMS (e.g., Seismic Learning, Workday Learning, Cornerstone, Docebo, Oracle, Moodle, etc.)
Experience in a highly regulated industry
Experience in corporate learning or adult education environments
Familiarity with SCORM/xAPI content standards
Bachelor's degree in Education, Instructional Technology, or related field
Benefits
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Company
American Express
American Express is a financial services company that provides credit cards, charge cards, payment solutions, and related services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Brett Mooney
CEO & Country Manager, American Express Canada
Stephen J. Squeri
Chairman and CEO
Recent News
2026-01-25
CB Insights
2026-01-23
2026-01-22
Company data provided by crunchbase