Carriage Services · 2 hours ago
Family Unit Service Leader (Assistant Sales Manager)
Fairfax, VA
Full-time
Onsite
Mid Level
$65K/yr - $65K/yr
3+ years expCarriage Services is a company that provides services in the funeral and cemetery industry, and they are seeking an Assistant Sales Manager to support the Sales Manager in executing sales strategies. This role involves driving individual sales production, coaching the sales team, and ensuring exceptional service delivery to client families.
FamilyFuneralsService Industry
Responsibilities
Assists the Sales Manager in leading and managing sales team performance through coaching, performance feedback, and reinforcement of Standards
Maintains consistent individual sales production to support location revenue goals
Supports recruiting, onboarding, and training of new sales team members
Reinforces Carriage Services’ sales training, ethical sales practices, and customer service standards
Assists in meeting or exceeding sales targets for the location(s)
Participates in the development and execution of sales initiatives designed to motivate and energize the sales team
Generating sales leads through participation in community events, civic organizations, and relationship-building activities
Assists with monitoring and analyzing sales results, including contract status, cancellations, and client family feedback
Communicates sales activity, production, and observations to the Sales Manager on a regular basis
Assists with scheduling sales staff to ensure proper coverage and equitable rotation
Reviews contracts for accuracy and assists in resolving contract or commission discrepancies
Supports monitoring of accounts receivable and collection activities
Meets with client families at time of need and on a pre-need basis to ensure all options related to interment, cemetery property, and merchandise are presented
Attends services and visitations whenever possible to foster relationships, ensure excellent service, and develop potential referrals
Comply with all company procedures for customer service, complaint resolution, post-interment service activities, and quality assurance
Protects the confidentiality of company and client family information, including sales programs, marketing materials, and personal data
Identifies and reports hazards at the location and on the grounds
Performs other duties as assigned
Assumes Sales Manager responsibilities as directed or in the absence of the Sales Manager
Qualification
Required
High School Diploma or equivalent required
Minimum of 3 years of sales experience required
May require possession of, or ability to obtain, an insurance license as required by applicable law
Valid state-issued driver's license in good standing and acceptable driving record
Basic overall computer proficiency
Demonstrated ability to influence, coach, and motivate sales team members
Ability to read and interpret company policies, procedures, contracts, insurance documents, and pricing structures or lists
Ability to effectively work and develop sales leads and referrals from recognized sources and approved methods
Ability to compute discount, interest, profit and loss; commission, markup, and selling price; and calculating surfaces
Ability to effectively utilize all sales training and techniques to fulfill production requirements
Effective and professional communication skills, with an emphasis on verbal communication and issue resolution
Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations
Ability to rapidly assess the needs of client families and adapt to changing circumstances
Proactive, self-directed, and willing to take initiative in all circumstances
Tactful and professional when handling complaints or dissatisfaction with service or merchandise
Preferred
College degree or some college preferred
Minimum of 1 year of leadership or supervisory experience preferred; Funeral Home, Cemetery, or Combo experience strongly desired
Proven track record of success in inside sales production strongly preferred
Company
Carriage Services
Carriage Services, Inc. (Carriage) is a provider of death care services and merchandise in the United States.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1996-08-09IPO
Leadership Team
Carlos Quezada
Chief Executive Officer and Vice Chairman
John Enwright
Chief Financial Officer
Recent News
2025-11-11
Carriage Services, Inc.
2025-11-06
Company data provided by crunchbase