ALTA IT Services, LLC · 9 hours ago
Broker Support Coordinator (Health Insurance)
Columbia, MD
Contract
Hybrid
New Grad, Entry LevelALTA IT Services, LLC is supporting a health insurance broker management team during a high-volume busy season and is seeking a hands-on Broker Support Coordinator. The role focuses on supporting brokers and internal sales teams by resolving issues, answering questions, and ensuring smooth enrollment processes during peak periods.
ConsultingInformation TechnologyStaffing Agency
Responsibilities
Supporting insurance brokers with day-to-day questions and issue resolution
Managing a shared inbox and responding to a high volume of inquiries
Checking application status, resolving missing information, and troubleshooting enrollment issues
Assisting with commission-related questions and payment discrepancies
Helping with required monthly government enrollment reporting (training provided)
Coordinating with internal teams to research and resolve escalations
Adapting quickly to changing regulations, systems, and processes common in the insurance space
Qualification
Required
Experience supporting customers, brokers, agents, or sales teams in a health insurance or regulated environment
Comfort working in high-volume, deadline-driven settings
Strong written and verbal communication skills
Highly organized, detail-oriented, and adaptable
Ability to learn new systems and processes quickly
Preferred
Medicare or ACA enrollment experience
Prior broker support, enrollment operations, or sales support experience
Familiarity with payer-side health insurance environments
Benefits
Health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
Company
ALTA IT Services, LLC
ALTA IT Services, LLC combines experience and expertise to deliver IT talent that meets and exceeds the expectations of our clients.
Founded in 2004
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2015-12-18Acquired
Leadership Team
Bonnie Wells
Senior Business Development Manager - Strategic Staffing Partner
Company data provided by crunchbase