Associate Customer Success Manager (Remote) jobs in United States
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UrbanBound · 1 day ago

Associate Customer Success Manager (Remote)

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$65K/yr - $70K/yr
date1+ years exp

UrbanBound is a leading provider of relocation management software, looking for a motivated Associate Customer Success Manager to join their Revenue team. In this role, you will support senior Customer Success Managers in delivering exceptional client experiences and driving product adoption while contributing to customer retention and expansion efforts.

Human ResourcesSaaSSoftware
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Growth Opportunities

Responsibilities

Support a portfolio of customers alongside senior CSMs
Assist with onboarding activities, training coordination, and follow-up
Monitor customer usage and engagement metrics and flag trends or risks
Help prepare customer reports, success plans, and meeting materials
Respond to customer questions and coordinate solutions with internal teams
Track customer requests and ensure timely resolution
Contribute to adoption and engagement initiatives
Document customer insights and feedback to share internally
Learn to identify opportunities to improve customer outcomes

Qualification

Customer SuccessData AnalysisSalesforceGoogle WorkspaceCurious MindsetCommunicationDetail-orientedOrganization Skills

Required

Bachelor's degree or equivalent experience
1-3 years of experience in a customer-facing, support, or account coordination role
Strong communication and organization skills
Comfortable working with data and learning new tools
Detail-oriented with strong follow-through
Curious mindset and eagerness to learn
Ability to manage multiple priorities in a fast-paced environment

Preferred

Experience with Salesforce, Google Workspace, or similar tools is a plus

Benefits

Health, dental, and vision coverage
401(k) benefits
Flexible time off policy to support work-life balance

Company

UrbanBound

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UrbanBound is a smart software solution designed for employee management and relocation benefits.
dateFounded in 2011
location
Chicago, Illinois, USA
people-size51-200 employees
web-link
http://www.urbanbound.com

Funding

Current Stage
Growth Stage
Total Funding
$19.82M
Key Investors
Grotech Ventures,Moderne VenturesGrotech Ventures
2020-03-06Series Unknown· $3.77M
2016-04-20Series B· $8.5M
2015-05-08Debt Financing· $1.56M

Leadership Team

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Michael Krasman
CEO & Co-Founder
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Erin Wasson
VP of Marketing
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Recent News

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Report on Financial Results for the Three and Six Months Ended June 30, 2025
2025-08-27
Urbanfund Corp.
Urbanfund Corp. Declares Dividend
2025-06-21
Urbanfund Corp.
Urbanfund Corp. Announces Loan to Shareholder
2025-04-29
Company data provided by crunchbase