Liberty Mutual Insurance · 11 hours ago
Claims Resolution Specialist
Madison, WI
Full-time
Onsite
Entry, Mid Level
1+ years expLiberty Mutual Insurance is dedicated to providing exceptional customer service while resolving insurance claims. The Claims Resolution Specialist will investigate and determine appropriate coverage for property claims, manage customer interactions, and collaborate with various stakeholders to ensure claims are processed efficiently.
FinanceFinancial ServicesInsurance
Responsibilities
As the claim owner, independently investigates and determines appropriate coverage for Property claims, while providing exceptional customer service throughout the life cycle of the claim
Writes appraisals for dwelling repairs of moderate severity and/or complexity based on information collected from customers or contractors. Negotiates and settles claims, including issuing payment to policyholders where possible, in accordance with authority level. May work with Liberty network contractors, field adjusters and/or independent adjusters to estimate and resolve claims while providing exceptional customer service
Determines policy coverage, sets reserves, and determines whether claim will be approved or denied, ensure timely transfers when needed, including recommendations for vendors and other digital tools
Explains coverage of loss, assists policyholders with itemization of damages, emergency repairs, additional living arrangements, and loss assessments. Resolves most escalations or supplements, referring to manager on complex situations and ensures timely transfers when needed
Handles supplements as appropriate. Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services while ensuring the customer is appropriately communicated to
Maintains accurate and current claim file documentation throughout the life cycle of claim cases
Identifies suspicious losses. Recommends referral to SIU where appropriate and may assist the SIU in their investigation and disposition of the claim. Conducts subrogation type of investigations and refers to Subrogation when appropriate
Mentors less experienced team members. Obtains Area Coaching Expert status and actively participates in and/or may lead continuous improvement activities and other special projects and pilots as assigned
Qualification
Required
Demonstrated understanding of contents identification, valuation, and building construction principles with the ability to write structural damage estimates for property losses of moderate complexity
Knowledge of coverages provided within various homeowner policies
Ability to provide an exceptional customer service experience
Effective negotiation skills
Ability to effectively and independently manage workload while exhibiting good judgment
Strong written and oral communication skills; interpersonal skills; computer skills with the ability to work with multi-faceted systems; and analytical skills
The capabilities, skills and knowledge required is normally acquired through bachelor's degree or equivalent experience and at least 1 year of directly related experience
Ability to obtain proper licensing as required
Benefits
Comprehensive benefits
Workplace flexibility
Professional development opportunities
Opportunities provided through our Employee Resource Groups
Company
Liberty Mutual Insurance
Liberty Mutual Insurance provides a broad range of insurance products and services.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$886.84M2025-09-17Debt Financing· $886.84M
Leadership Team
Julie Haase
EVP and Chief Financial Officer, Liberty Mutual Insurance
Joann Gomez
Division Vice President, Risk Management - West Zone
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