New York Life Insurance Company · 7 hours ago
Senior Associate, Experience Designer
New York, NY
Full-time
Hybrid
Mid, Senior Level
$100K/yr - $143K/yr
5+ years expNew York Life Insurance Company is an award-winning Fortune 100 Company that values diversity and inclusiveness in its culture. They are seeking a Senior Associate, Experience Designer to lead design efforts for a conversational AI tool and collaborate with various teams to enhance digital products and user experiences.
FinanceFinancial ServicesInsurance
Responsibilities
Lead design concepting and detailed design handoff to development
Lead experience and interface design for a conversational AI tool, including chatbot UI patterns, conversation flows, and response structure
Drive consistency and quality across the portfolio by leveraging and evolving shared design systems, patterns, and standards
Own information architecture and conversation mapping for the chatbot (intents, topics, follow-ups, fallback states, escalation paths)
Design and iterate feedback mechanisms (e.g., response ratings, diagnostic feedback, surveys) to support continuous improvement
Design end-to-end flows for digital products
Translate validated concepts into detailed, production-ready design specifications, including component-level documentation, edge cases, and responsive behaviors
Support UAT, pilot enhancements, and creation of design documentation for development handoff
Work directly on our AI-powered digital product ecosystem
Your role will focus on an AI-powered toolkit to help NYL agents and staff quickly access guidance on suitable sales practices and reduce friction in the new business process
Collaborate with product, engineering, compliance, and SMEs to ensure solutions are usable, feasible, and compliant
Ensure each experience is usable, engaging, and aligned to the broader product strategy
Perform end-to-end design research and discovery activities to inform experience strategy, content, and UX decisions across both our financial education platform and NYL.com
Understand the impact of design across products, using insights to iterate and inform experience improvements
Partner with cross functional team for delivery: Collaborate with design leadership, product owners, engineering, and implementation teams, driving alignment and decision-making across a large-scale, multi-year implementation and in-year MVP delivery
Contribute to co-creation and workshops: Participate in working sessions and to define and ideate, align stakeholders, and enable confident decisions
Partner with design leadership: Collaborate closely with design, product, and business leadership across NYL to shape project direction, maintain alignment with strategic objectives, and advocate for a cohesive, experience-led vision across teams
Qualification
Required
Portfolio - Please include a portfolio or case studies as a document or link with your resume when applying, including any passwords. Please DO NOT use Drop box or other file sharing solution, we cannot access it
Expert understanding of human-centered design principles, interaction design, visual design, and user experience
A bachelor's in a relevant field such as Design, Interaction Design, Communication Design or a related discipline. Equivalent practical experience will also be considered
At least 5 years in digital experience design, including a track record of shipping high quality digital designs for consumers and a range of digital product types (e.g., responsive web, apps, portals, etc.)
Experience with conversational design and emerging AI design patterns
Experience with designing for in a fast-paced, deadline-driven environment
Understanding of UX principles for responsive web and enterprise tools
A successful track record of shipping digital experience designs in a Scaled Agile (SAFe) environment across a range of front-ends and platforms (e.g., content management systems, low/no-code platforms, framework-based front ends, native apps)
Familiarity with technical architecture concepts including service-oriented architecture and micro-services, data models, and front-end programming (e.g., HTML, CSS)
Mastery of design and prototyping tools (e.g., Figma, Adobe Creative Suite) and digital whiteboard/facilitation tools (e.g., Figjam, Miro)
Ability to collaborate with research and apply insights from qualitative and quantitative feedback
Working knowledge of Agile product development methodologies and software like Jira
Adaptable with the ability to bring clarity and structure to ambiguity
Strong communication skills: Ability to leverage your expert communication, presentation, and interpersonal skills with cross-functional teams, stakeholders, and executives
Strong organization and attention to detail
Preferred
Experience in life insurance, financial services, or other highly regulated industry for complex application or servicing experiences
Benefits
Flexible work arrangements: We’re blending the best parts of both worlds so you can maximize your work experience and gain a better work-life balance
Time away: Generous time off plans, holiday schedules, and summer Fridays
Extensive health coverage: Medical, dental, vision coverage, and bonus flexible spending accounts
Caring support for new parents: Fertility treatments and support, eight weeks paid leave for all parents whether through birth, adoption, foster care, or surrogacy, total parental leave for up to six months, and back-up childcare options
Opportunities to prosper professionally and career coaching: Career development, including professional training and development programs, and tuition reimbursement
Wellness benefits: On-site amenities, including gym facilities, cafes, and wellness centers
Company
New York Life Insurance Company
For over 180 years, we’ve helped turn your biggest dreams into milestones that last a lifetime.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Don Vu
Senior Vice President, Chief Data & Analytics Officer
Deepa Soni
Executive Vice President and Chief Information Officer
Recent News
2026-01-13
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2025-12-13
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