Robert Half · 12 hours ago
Bilingual Loyalty Service Representative
Phoenix, AZ
Full-time
Onsite
Entry Level
$22/hr - $22/hr
1+ years expRobert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. The Loyalty Service Representative is responsible for addressing customer service concerns and inquiries while creating a positive customer experience through professionalism and knowledge of Combined products.
ConsultingHuman ResourcesRecruitingSecurity
Responsibilities
Supporting policyholders with insurance product information
Answering PFP calls and responding to policyholder inquires with claims, service and intake related issues
Provide detailed information about policies statuses
Assist with basic technical troubleshooting for self-service related issues
Ability to send transfers to the PFP sales team to increase APV revenue
Ability to handle claim intake for PFP
Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work and other KPIs
Exhibits and practices the Organizations Common Purposes and Shared Traits. Understands organizational objectives, supports process improvements, and provides feedback to leadership
Willingness to participate in partnership training and mentoring of Junior Representatives
Willingness to perform other duties as assigned
Expected to be able work various shifts within 7:30 a.m. - 6:00 p.m. CDT timeframe
Represents the Combined tenants: Personal Connection, Empathy, Problem-Solving, and Ownership
Qualification
Required
Bilingual skills (verbal, written, read) in Spanish
1-2 years experience of customer service
High School Required
Previous experience working as a customer service representative
Strong knowledge of worksite products and services
Friendly and professional demeanor
Excellent communication and interpersonal skills
Basic computer skills and knowledge of database software
Demonstrated attention to detail, organizational skills, and time management skills
Ability to work a flexible schedule to meet the needs of the business and performance requirements
Ability to remain calm in stressful situations
Ability to explain detailed policy concepts in a simple way
Expected to be able work various shifts within 7:30 a.m. - 6:00 p.m. CDT timeframe
Willingness to participate in partnership training and mentoring of Junior Representatives
Willingness to perform other duties as assigned
Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work and other KPIs
Exhibits and practices the Organizations Common Purposes and Shared Traits. Understands organizational objectives, supports process improvements, and provides feedback to leadership
Benefits
Medical
Vision
Dental
Life and disability insurance
401(k) plan
Company
Robert Half
🔒 At Robert Half, we prioritize your security—if you believe you've encountered a scam or fraudulent recruiter, please report it immediately to https://www.roberthalf.com/us/en/fraud-alert.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Keith Waddell
President and CEO
Paul Gentzkow
President and Chief Executive Officer, Talent Solutions
Recent News
EIN Presswire
2025-04-14
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