Farrow & Ball · 2 hours ago
Lead Sales Representative
Pasadena, CA
Full-time
Onsite
Senior LevelFarrow & Ball is a luxury British lifestyle brand known for its richly pigmented paint and handcrafted wallpaper. They are seeking a Lead Sales Associate in Pasadena to drive sales, provide exceptional customer service, and support the showroom management team in achieving targets.
Building MaterialConsumer GoodsManufacturingReal Estate
Responsibilities
Assisting the showroom management team in delivering budgeted sales and targets
Actively developing and growing sales opportunities
Driving key KPI’s by leading on sales and non-sales activity as directed by the Showroom Manager
Proactively selling the colour consultancy service and providing accurate advice on colour and suitability
Cultivate strong relationships with the A&D community both existing and potential
Promote Farrow & Ball and inspire clients through sharing brand stories and technical information
Maintaining the Farrow & Ball image to the highest standards and ensuring the showroom, stockroom and all displays are neat and tidy at all times
Lead by example, set the pace and standard in the showroom ensuring that Farrow & Ball Customers receive the highest levels of customer service at all times, serving Customers in a courteous and professional manner
Resolve difficult client issues and escalate to your Showroom Manager when necessary
Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines to Showroom operations
Shared responsibility for opening and closing the Showroom which includes securing door, successful arming of the Showroom and POS procedures
Qualification
Required
Enthusiastic individual to join the Showroom team
Responsible for driving sales and providing the highest level of customer service
Helping the team meet and exceed targets
Stepping in the absence of the Showroom Manager
Assisting the showroom management team in delivering budgeted sales and targets
Actively developing and growing sales opportunities
Driving key KPI's by leading on sales and non-sales activity as directed by the Showroom Manager
Proactively selling the colour consultancy service and providing accurate advice on colour and suitability
Cultivating strong relationships with the A&D community both existing and potential
Promoting Farrow & Ball and inspiring clients through sharing brand stories and technical information
Maintaining the Farrow & Ball image to the highest standards and ensuring the showroom, stockroom and all displays are neat and tidy at all times
Leading by example, setting the pace and standard in the showroom ensuring that Farrow & Ball Customers receive the highest levels of customer service at all times
Resolving difficult client issues and escalating to your Showroom Manager when necessary
Possessing a thorough understanding of company policies and procedures and consistently following and enforcing company guidelines to Showroom operations
Shared responsibility for opening and closing the Showroom which includes securing door, successful arming of the Showroom and POS procedures
Highly effective communicator with both internal and external clients
Experienced in the driving of retail sales on the selling floor
Exceptional selling and closing skills, having the desire to follow up to close sales
Strong business acumen, with a passion and interest in colour and interior design
Ability to work in a high paced environment
Preferred
Experience in luxury retail is highly desirable
Strong visual standards background and inventory management are desirable
Technical knowledge of paint and wallpaper is a desirable
Benefits
10 days’ annual leave which increases with length of service plus statutory holidays
401K scheme matched by F&B
Generous staff discount on F&B products
Employee Assistance Programme with 24/7 support
Company Sick Pay
Healthcare, Dental & Vision
Life Assurance
Company
Farrow & Ball
Farrow & Ball manufactures luxury decorative paint and wallpaper that transforms homes around the world.
Founded in 1946
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-05-11Acquired
Leadership Team
Bella Saad
Partnerships and PR Lead, North America
Recent News
2025-10-07
News Powered by Cision
2025-08-21
2025-01-29
Company data provided by crunchbase