Cytd.ai · 1 day ago
Customer Service Manager
United States
Full-time
Remote
Mid LevelCytd.ai helps brands enhance their visibility and optimize their presence in AI-driven search platforms. The Customer Service Manager will oversee customer service operations, maintain high levels of customer satisfaction, and resolve customer concerns effectively.
Computer Software
Responsibilities
Overseeing customer service operations
Maintaining high levels of customer satisfaction
Resolving customer concerns effectively
Managing customer support teams
Analyzing customer interactions to identify areas for improvement
Conducting performance evaluations
Ensuring communication with customers is seamless and professional
Developing strategies to enhance overall service experiences
Supporting team development
Qualification
Required
Proficiency in Customer Satisfaction, Customer Service Management, and delivering excellent service experiences
Experience in Customer Support and handling customer interactions effectively
Strong Analytical Skills for evaluating customer feedback and service performance
Exceptional Communication skills for engaging with both customers and team members
Proven ability to lead teams, solve problems, and implement process improvements
Bachelor's degree in Business Administration, Communications, or a related field
Preferred
Familiarity with CRM tools and customer service software is a plus
Company
Cytd.ai
Cytd helps brands win AI search. Turning visibility into citations, traffic, and revenue.
Founded in 2025
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase