DRS IT Solutions Inc · 8 hours ago
Intake Specialist
Indianapolis, IN
Contract
Onsite
New Grad, Entry LevelDRS IT Solutions Inc is seeking an Intake Specialist to provide professional responses to public inquiries regarding the Commission. The role involves managing case control tasks, providing customer service, and ensuring compliance with relevant laws.
Business DevelopmentInformation TechnologySoftware
Hiring Manager
Sara RG
Responsibilities
Respond to online inquiries regarding the filing of complaints
Effectively interview potential Complainants
Analyze and summarize information received from online inquiries
Prepare investigative work case files for investigations
Send Notice of Complaints and interrogatories to relevant parties
Provides excellent customer service, via telephone and in person
Responsible for monthly reporting
Analyze and apply relevant laws to establish jurisdiction over cases for ICRL enforcement areas
May be responsible for drafting appropriate motions before the Commission, including, but not limited to administrative dismissals and default orders
Research databases for correct contact information for relevant parties and witnesses
Other duties as assigned
Qualification
Required
Must be local to IN, onsite work
Must be open to 1099 contracts
Candidate provides timely, appropriate and professional responses to all public contact with the Commission
Intake/Case Control staff shall answer questions, makes referrals, draft complaints and forward calls to appropriate Commission staff
The Intake/Case Control staff serves as a professional staff member within the Commission and provides a front-line response to the public for questions and issues concerning the Commission
This position requires a strong level of organization as well as interpersonal skills, integrity and sound judgment
The candidate is privy to sensitive and highly confidential information and receives instructions for new and complex tasks
Respond to online inquiries regarding the filing of complaints
Effectively interview potential Complainants
Analyze and summarize information received from online inquiries
Prepare investigative work case files for investigations
Send Notice of Complaints and interrogatories to relevant parties
Provides excellent customer service, via telephone and in person
Responsible for monthly reporting
Analyze and apply relevant laws to establish jurisdiction over cases for ICRL enforcement areas
May be responsible for drafting appropriate motions before the Commission, including, but not limited to administrative dismissals and default orders
Research databases for correct contact information for relevant parties and witnesses
Other duties as assigned
Preferred
Practical knowledge of the Indiana Civil Rights Law and Federal Civil Rights Laws
Ability to interpret, analyze and apply the laws appropriately and relevantly to areas covered by the Civil Rights Law
Ability to interpret and apply Commission policies and procedures as they relate to the charges of discrimination filed
Interpersonal skills, especially when dealing with the public
Detail oriented work ethic
Strong organizational skills with the ability to manage various projects simultaneously
Working knowledge of computers and Microsoft Office Suite
Ability to type with speed and accuracy
General knowledge of functions of other departments and agencies and their relationships to the intake/case control division
Ability to communicate effectively and ability to establish cooperative work relationships
Company
DRS IT Solutions Inc
DRS IT Solutions Inc is a Women-Owned boutique recruiting firm, headquartered in Novi, Michigan.
Founded in 2012
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Rajee Nair
President & CEO
Company data provided by crunchbase