Palmetto Citizens Federal Credit Union · 6 hours ago
Assistant Branch Manager
Columbia, SC
Full-time
Onsite
Mid, Senior Level
5+ years expPalmetto Citizens Federal Credit Union is seeking an Assistant Branch Manager to oversee associates and ensure professional service to members. This role supports the Manager in operations and assumes full responsibility in their absence, focusing on enhancing member service and promoting credit union products.
AccountingBankingFinancial ServicesNon Profit
Responsibilities
Oversees and enhances the solution oriented assistance to members. Specifically develops and enhances abilities of associates to professionally and proactively help members in achieving their financial objectives with financial guidance and advice. Coaches associates to be oriented toward recognizing member needs
Develops associates to work with members to resolve potential problems. Oversees assistance to members to anticipate potential problems and offer suggestions and possible solutions
Responsible for the accurate and efficient operations of assigned Personal Bankers. Assists Manager with all aspects of efficient day-to-day operations of the branch
Oversees and enhances associates ability to meet member needs with promotion of important credit union products. Specifically develops and enhances ability of associates to understand member’s needs and professionally promote appropriate credit union products and services. Helps associates be successful in increasing member service usage of Palmetto Citizens products
Works with associates to develop a strong knowledge of Palmetto Citizens products. This ability develops over time as associates learn and apply their knowledge when working with members
Performs all duties within loan officer authority in extending quality loans to members. Is a responsible loan officer, interviews members and assists members with provident and productive loans tailored to their financial situation. Counsels loan applicants regarding solutions for financial problems. Approves and denies loans
Promotes the service center sale of credit union products, including but not limited to, Payment Protection, vehicle repair insurance, and Guaranteed Asset Protection (GAP) coverage within defined area
Responsible for good public relations with members and potential members. Maintains a professional posture and positive attitude at all times in order to set an example for all associates
Responsible for maintaining open communication between administrative staff and branch associates at all times. Exhibits supportive attitude of administration to associates
Develops associates appropriately to handle all functions. Oversees and enhances associates in meeting member needs, and specifically develops and enhances ability of associates to provide friendly, quality service to members. Delegates, directs, coordinates and reviews work of assigned associates
Perform other duties as assigned, ensuring accountability and alignment with organizational objectives
Qualification
Required
High School Diploma or GED required
5+ years of cash handling and customer service experience in a retail banking or credit union environment
3+ years of supervisory experience in a customer service/sales environment, preferably within financial services
Preferred
Associate or Bachelor's degree in Business Administration, Finance, or a related field preferred
Company
Palmetto Citizens Federal Credit Union
Palmetto Citizens Federal Credit Union renders lending, savings, loans, credit cards, refinancing and banking services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Robert Dozier
President & Chief Executive Officer
Michael Beam
Executive Vice President - COO/CFO
Recent News
2025-11-10
2025-11-07
Morningstar.com
2025-11-04
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