Hawaiian Building Maintenance · 10 hours ago
Account Manager - Custodial
Honolulu, HI
Full-time
Onsite
Mid Level
$65K/yr - $65K/yrHawaiian Building Maintenance is seeking an Account Manager to oversee the management of assigned accounts and their supervisors. This role involves building strong customer relationships, managing account operations, and ensuring service delivery aligns with customer needs and objectives.
Building MaintenanceCommercial Real EstateHeating Ventilation and Air Conditioning (HVAC)Janitorial ServiceProperty Management
Responsibilities
Manages the overall activities of a project(s), and supervises the supervisors
Maintains/monitors work schedules of all personnel, including the preparation and submission of weekly payroll time sheets
Establishes/maintains work performance standards making sure specifications are met
Conducts quality assurance checks and manages materials inventory as well as general use of equipment
Conducts site evaluations/audits
Coordinates and controls special project work
Measures performance of accounts against assigned budgets and quality standards
Ensures the timely and successful delivery of our solutions according to customer needs and objectives
Resolves on-site service delivery problems
Answer client queries and identify new business opportunities among existing customers
Participates in ongoing management/technical skill development training programs
Conducts orientation of employees, develops employees’ skills/abilities and performs annual employee evaluations
Develops strong relationships with customers, connecting with key business executives and stakeholders and preparing reports
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Develop new business with existing clients and/or identify areas of improvement to improve service quality and sales growth
Prepare reports on account status
Assist with budget planning and suggest cost-saving initiatives
Collaborate with Operations team to identify and grow opportunities within territory
Assist with challenging client requests or issue escalations as needed
Perform other duties as requested by management
Position may require occasional travel
Must attend mandatory training
Qualification
Required
Must be a high school graduate
Must have good public relation and communication skills and the ability to interact effectively at all levels
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Must be in good physical condition to bend, squat, reach, kneel, climb, walk etc. as needed for specific projects
Requires attention to detail
Proficient in computer usage and software such as Microsoft Word and Excel
Preferred
Previous Management/supervisory And Cleaning Experience Preferred
Benefits
Healthcare plan (medical/vision/prescription drug insurance)
401(k)
401(k) matching
Dental insurance
Holiday and vacation
Company
Hawaiian Building Maintenance
Hawaiian Building Maintenance offers emergency facility, HVAC, janitorial, window cleaning, building engineering and maintenance services.
Founded in 1957
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jarrett Walters
Chief Operating Officer
Recent News
2025-08-20
Company data provided by crunchbase