Robert Half · 1 day ago
Help Desk Analyst I
Hartford, CT
Full-time
Onsite
New Grad, Entry Level
$19/hr - $22/hrRobert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. They are seeking a dedicated Help Desk Analyst I to provide technical support and troubleshooting assistance to end users, ensuring smooth operation of IT systems and applications.
ConsultingHuman ResourcesRecruitingSecurity
Responsibilities
Respond to incoming service desk tickets and provide timely technical support to end users
Troubleshoot and resolve issues related to Microsoft Windows 10 and other operating systems
Manage user accounts and permissions within Active Directory
Assist with diagnosing and addressing basic hardware and software problems
Document resolutions and maintain accurate records of service desk activities
Collaborate with other IT professionals to find solutions for complex technical issues
Guide users through system errors and provide clear instructions for resolving common problems
Monitor system performance and escalate issues when necessary
Ensure compliance with company policies and security protocols during troubleshooting
Maintain a high level of professionalism and customer service in all interactions
Qualification
Required
Strong problem-solving skills
Commitment to delivering excellent customer service
Respond to incoming service desk tickets and provide timely technical support to end users
Troubleshoot and resolve issues related to Microsoft Windows 10 and other operating systems
Manage user accounts and permissions within Active Directory
Assist with diagnosing and addressing basic hardware and software problems
Document resolutions and maintain accurate records of service desk activities
Collaborate with other IT professionals to find solutions for complex technical issues
Guide users through system errors and provide clear instructions for resolving common problems
Monitor system performance and escalate issues when necessary
Ensure compliance with company policies and security protocols during troubleshooting
Maintain a high level of professionalism and customer service in all interactions
Proficiency in Active Directory for user account management
Strong knowledge of Microsoft Windows 10 operating system
Experience with basic troubleshooting techniques for hardware and software
Familiarity with service desk ticketing systems
Effective communication skills to assist non-technical users
Ability to work independently and prioritize tasks in a fast-paced environment
Previous experience in a help desk or technical support role
Commitment to delivering exceptional customer service
Benefits
Medical
Vision
Dental
Life and disability insurance
401(k) plan
Company
Robert Half
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Founded in 1948
10001+ employees
H1B Sponsorship
Robert Half has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (31)
2022 (32)
2021 (18)
2020 (22)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Keith Waddell
President and CEO
Paul Gentzkow
President and Chief Executive Officer, Talent Solutions
Recent News
EIN Presswire
2025-04-14
Company data provided by crunchbase