TTC Group · 2 hours ago
Salesforce Business Analyst
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expTTC Group is a consulting firm focused on client advisory and CRM transformation. They are seeking a Salesforce Business Analyst to lead discovery workshops, assess current CRM systems, and design transformation roadmaps utilizing Salesforce as the strategic platform.
Staffing & Recruiting
Hiring Manager
Piyush Soni
Responsibilities
Lead discovery workshops with manufacturing clients to understand business strategy, sales and service models, channels (direct, OEM, distributor, dealer), and KPIs
Assess current CRM and legacy systems, identify gaps, and define a Salesforce-centric target state
Design CRM transformation roadmaps with Salesforce as the strategic platform
Redesign end-to-end business processes such as Lead-to-Opportunity-to-Order, Quote-to-Cash, Key Account Management, After-Sales & Service, Warranty, Field Service, and Partner/Dealer Management
Act as a trusted advisor to senior stakeholders across Sales, Service, Operations, and IT
Own end-to-end Salesforce solution architecture across Sales Cloud, Service Cloud, Experience Cloud, and where relevant, Manufacturing Cloud, Field Service, CPQ/Revenue Cloud, and CRM Analytics
Define data models, security, integrations, and environment strategy
Design integration patterns with ERP systems (SAP, Oracle, Dynamics, Infor), MES, PLM, and pricing engines
Produce solution blueprints, high-level designs, and effort estimates
Guide functional and technical teams during delivery and ensure alignment with best practices
Partner with sales teams to qualify opportunities and define solution approaches
Lead Salesforce demos tailored to manufacturing use cases
Support RFP/RFI responses, solution presentations, and client walkthroughs
Build and articulate CRM transformation business cases and ROI
Advise clients on CRM governance models, Salesforce roles, and operating structures
Support role-based usage models and adoption strategies
Define KPIs, dashboards, and data quality standards to ensure CRM success
Serve as design authority across projects
Participate in Agile ceremonies and validate sprint outcomes
Identify risks early and support UAT, go-live readiness, and post-go-live support
Qualification
Required
8–12 years of total experience, with 5+ years in Salesforce CRM
4–6 years working with manufacturing organizations or clients
Strong experience in consulting / system integrator environments
Proven track record of leading end-to-end Salesforce implementations
Experience with ERP-integrated enterprise environments
Preferred
Bachelor's degree in Business, Engineering, Information Systems, or related field
Salesforce certifications such as Admin, Sales Cloud, Service Cloud, Experience Cloud, Field Service, Manufacturing Cloud, CPQ, or B2B Solution Architect
Company
TTC Group
At TTC Group, we don’t just fill roles—we build high-performing teams and future-proof tech solutions.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase