GE Vernova · 17 hours ago
Senior Customer Support Engineer - BH/QATARGAS
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expGE Vernova is a leader in power systems, and they are seeking a Senior Customer Support Engineer to lead complex technical engagements with customers. The role involves diagnosing issues, driving investigations, and implementing strategies to ensure reliability and availability across the Power Systems Balance of Plant portfolio.
EnergyEnergy EfficiencySustainability
Responsibilities
Respond to internal and external customer requests for technical issue resolution, using technical product knowledge and analytical skills while adhering to sound engineering principles, standards, practices, procedures. Escalate issues as required, acting as the liaison between field and design engineering to drive specific technical resolution and to help engineering identify, drive corrective actions
Plan and provide engineering technical oversight to the Contractual Services and Field Services teams during planned outages to meet reliability and availability goals
Establish and maintain relationships with customers to make customer technical issues/requirements understood and addressed in a timely manner
Lead and program manage root cause analysis/investigation activities for product technical issues. Interface with Product Service, System and Design Engineering teams, providing technical leadership to personnel supporting project assigned to resolve customer technical issue
Prepare technical presentations for GE Leaders and Customers ensuring the timely communication of significant issues or developments
Support customer technical review meetings and present recommendations to champion GE's commitment technical solution
Support unplanned/forced outages to meet reliability/availability goals
Travel to customer location support customer technical review meetings and present recommendations
Support of installed base including activities such as customer issue resolution, fleet issues, service bulletin implementation, Monitoring & Diagnostics, fleet configuration. Maintenance of fleet data, outage management
Provide engineering leadership and technical guidance new installation, outage and upgrades and Plant operations to meet safety, quality, and timeliness goals
Partner with the Design Engineering teams and interface with external and internal suppliers to facilitate the logistical implementation of Fleet Program technical solutions
Qualification
Required
Bachelors' degree in Engineering (Mechanical / Electrical / Electronics / Controls/Instrumentation)
Minimum of 8 years of experience in installation/ commissioning/ maintenance/ engineering of GE gas turbines specially E class units
Minimum of 8 years of experience with power plant design and upgrades, including system analysis and testing
Strong working knowledge of various GE Gas Turbine and Balance Of Plant equipment
Ability to travel 25-50% of the time
Preferred
Experience in a matrix leadership environment
Willing to work 2 days from customer site (Qatargas)
Prior experience in a field engineering or customer service facing role
Experience working in global, matrix organization; ability to make timely and sound decisions based on data
Strong technical aptitude, including applicable engineering tools and systems
Flexible to work off hours and weekends to support emergency issue resolution
Strong oral and written communication skills
Strong interpersonal and leadership skills
Benefits
Relocation Assistance Provided
Company
GE Vernova
GE Vernova provides energy consulting, gas power, and grid solutions.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$7.68MKey Investors
U.S. Department of Energy Office of ElectricityARPA-E
2024-12-03Grant· $2.99M
2024-12-03Grant· $1.99M
2024-11-18Grant· $2.7M
Leadership Team
Scott Reese
President and CEO, GE Digital
Scott Strazik
Chief Executive Officer
Recent News
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2026-02-03
Business Standard India
2026-02-03
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