eJAmerica · 6 hours ago
Datacenter Technician
Sacramento, CA
Full-time
Onsite
Mid, Senior Level
5+ years expeJAmerica is seeking a highly skilled and experienced Data Center Operations Technician to oversee data center cabling, troubleshoot network connections, and support infrastructure operations. This role requires strong technical expertise and meticulous attention to detail in a 24x7 environment.
ConsultingInformation TechnologyManagement Consulting
Hiring Manager
Pallavi Gopalkrishna
Responsibilities
Monitor all installation tickets and address new cabling requirements
Perform patch installations for IT devices in accordance with industry best practices and local data center standards
Label both ends of patch cords using standardized labeling conventions
Create, update, and maintain patch schedules in records or shared drives
Update tickets with detailed progress notes
Maintain accurate records in the inventory management tool
Coordinate hardware replacement with product vendors as required
Manage backup and archive tape movement
Handle switches, routers, and other standalone devices within the data center
Configure Network Cards, KVM, or DRAC/ILO interfaces
Monitor work request tickets and address break/fix issues related to network connections
Provide emergency support within ITIL Incident and Problem Management frameworks, offering 2nd/3rd level support during major incidents
Perform Ethernet/Fiber cable swapping and verify cable connectivity
Check power status of devices and identify alarms via LED indicators
Conduct hard reboots when necessary
Perform initial troubleshooting before escalating hardware issues to client staff, such as SFP or NIC replacements
Replace faulty network cabling and support new cabling requests for servers, network switches, and SAN connections
Execute patch installations and cutovers for network and SAN hardware refresh projects
Ensure proper hardware connections and verify link light indicators
Escalate advanced troubleshooting needs when link lights are not detected
Maintain accurate inventory records for MM, SM, and copper cables
Prepare quarterly purchase lists for cable stock replenishment and maintain optimal inventory levels
Manage trunk and patch panel capacity, considering material procurement lead times
Handle racking, de-racking, and hardware decommissioning
Approve vendor access through the change management system and enforce work policies
Document parts distribution using the tracking tool
Remove decommissioned device cabling within 10 days and update records accordingly
Qualification
Required
Associate degree or 5–7 years of experience in data center operations
Comprehensive understanding of data center infrastructure, including servers, switches, routers, and VMs
Strong customer interaction skills to ensure flexible, efficient, and responsive service delivery
Willingness to participate in a 24x7 on-call rotation
Experience working within service-oriented environments and technical teams
Proven ability to identify and resolve issues proactively
Must be a dedicated, named resource, as access to the data center will be restricted
Involvement in future transformation initiatives is expected
Preferred
Relevant certifications are highly desirable
Experience as Data Center Operations Lead or supervisory role is an added advantage
Company
eJAmerica
eJAmerica provides management consulting, information technology consulting and sourcing advisory services.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase