Aezion, Inc · 6 hours ago
Infrastructure Engineer
Frisco, TX
Full-time
Onsite
New Grad, Entry Level
0+ years expAezion, Inc is seeking an Infrastructure Engineer to support their IT infrastructure. The role involves monitoring server performance, providing support for servers and endpoints, and diagnosing network issues while maintaining documentation and collaborating with cross-functional teams.
AndroidApplication Performance ManagementBusiness IntelligenceCloud Data ServicesCloud ManagementDigital MarketingSoftwareSoftware EngineeringWeb DevelopmentWeb Hosting
Responsibilities
Monitor server performance (CPU, memory, disk, services) using tools like vSphere
Monitor routers, switches, firewalls, and wireless controllers for availability and health via Juniper MIST AI Platform or any other platforms that are applicable from time to time
Proactively identify alerts, open tickets, and ensure timely resolution/escalation
Maintain and update asset inventory (servers, endpoints, IP allocation, network diagrams)
Provide first-line support for Windows/Linux servers (service restarts, patch status, user account issues, disk space alerts)
Troubleshoot Active Directory authentication issues, group policy failures, and basic domain join problems
Provide support for Microsoft 365 / Exchange accounts (password reset, mailbox issues)
Basic patching and antivirus updates on endpoints
Troubleshoot endpoint issues (Windows OS login problems, printer issues, VPN connectivity)
First-level diagnosis of LAN/WAN/Wi-Fi issues (IP conflicts, DNS/DHCP issues, VPN connectivity)
Basic configuration changes (port activation, VLAN assignment, firewall rule implementation) under guidance
Perform backups and restores of router/switch configurations as per policy
Liaise with ISP/vendor for link outages and hardware replacement
Racking , stacking of equipment and providing the cabling support when needed
Log, update, and resolve incidents and service requests in ITSM/ticketing tools
Escalate unresolved issues to L2/L3 with detailed troubleshooting notes and logs
Work closely with server, network, and security teams for cross-functional issues
Maintain accurate documentation for server/network procedures, incident RCA, and knowledge base
Qualification
Required
Diploma/Degree in Computer Science, IT, Electronics, or related field
0–2 years of experience in IT Infrastructure support (server + network + endpoint)
Freshers with relevant certifications will be considered
Basic administration of Windows Server (AD, DNS, DHCP, File Services)
Exposure to Linux commands (user management, service management, log checks)
Familiarity with virtualization platforms (VMware ESXi / vSphere, Hyper-V basics)
Knowledge of endpoint security (antivirus, patch management)
Office 365 / Exchange Online user-level troubleshooting
OSI model, TCP/IP fundamentals, VLANs, DHCP, DNS, NAT, VPN basics
Basic troubleshooting on Cisco/Juniper/Arista switches and routers
Familiarity with firewall policies and VPN configurations
Exposure to network monitoring and packet capture tools
ITSM platforms (ServiceNow, Remedy, Jira, ManageEngine)
Monitoring solutions (Nagios, Zabbix, SCOM, SolarWinds)
Remote access tools (RDP, SSH, Any Desk, TeamViewer)
Preferred
Microsoft MCSA / Azure Fundamentals
Cisco CCNA or JNCIA
ITIL Foundation (advantage)
AWS Essentials
Company
Aezion, Inc
As one of the premiere custom software providers in Dallas, Fort Worth and the DFW metroplex we live by the promise that our word is our bond.We help you solve IT challenges and achieve your business vision and goals from start to finish — architecture, designing, developing, hosting, deploying, maintaining, and supporting you throughout the project life-cycle.
51-200 employees
H1B Sponsorship
Aezion, Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (6)
2023 (7)
2022 (5)
2021 (9)
2020 (14)
Funding
Current Stage
Growth StageLeadership Team
Donovan Dillon
Chief Operating Officer
Company data provided by crunchbase