LHH · 5 hours ago
Director of Services
Moorestown-Lenola, NJ
Full-time
Onsite
Director/Executive
$175K/yr - $185K/yr
12+ years expLHH Recruitment Solutions is seeking a Director of Services for their optoelectronics client in the Moorestown-Lenola, NJ area. This role involves leading operational improvements in the semiconductor market, managing customer experience, and overseeing field services and support roles.
Human Resources
Hiring Manager
Laura Orozco
Responsibilities
Build and implement an aggressive strategy for customer support escalation management, and technical support
Develop and execute a comprehensive strategy to scale service operations and create new revenue streams through maintenance programs, upgrades, and value-added services
Analyze current practices and conduct gap analyses identifying areas of improvement that aligns with growth strategies
Manage KPIs such as customer satisfaction, installation timeframes, response times, and equipment repairs
Research and identify market share opportunities offering expansion opportunities
Manage and enhance overall customer experience with the service organization
Direct and oversee all field service and technical support operations
Develop and implement policies and procedures for on-site installation, testing, maintenance, and troubleshooting
Collaborate with the executive team to create and execute a comprehensive service business plan focused on growth
Define key business processes, policies, and performance metrics to drive operational excellence
Influence and optimize operational and administrative processes in a fast-paced manufacturing, engineering, and R&D environment
Partner with management, customers, and strategic partners to identify and capitalize on service opportunities that positively impact the company
Qualification
Required
Technical undergraduate degree is required
Experience in aggressive growth strategies in the OEM semiconductor space or similar applicable OEM technological industries
Very strong business acumen and proven ability to develop and implement business plans in a OEM technological industry
Proven ability to consistently meet deadlines and commitments
Highly versed in Mean Time Between Failures (MTBF) and Mean Time To Repair (MTTR)
12+ years of demonstrated experience in the aforementioned
Knowledge of manufacturing methods, materials selection, and fabrication techniques
Ability to interpret and utilize detailed engineering drawings, specifications, and documentation
Hands-on experience with project management and coordination of design-to-production workflows
Preferred
Advanced engineering or MBA highly preferred
Experience with ERP systems - Epicor highly preferred
Benefits
Health insurance
Vision insurance
Dental insurance
Life insurance
Company
LHH
At LHH, we believe work should be meaningful, fulfilling, and connected.
10001+ employees
H1B Sponsorship
LHH has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Dave Hilbig
President & CEO, OCM-LHH Utah, Wyoming
Ted Diven, MBA
CEO - OCM / Lee Hecht Harrison (ID, MT, NV)
Recent News
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2025-05-17
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