ICONMA · 1 day ago
Bilingual Loyalty Service Representative
Phoenix, AZ
Full-time
Onsite
Entry Level
$0/hr - $21.79/hr
1+ years expICONMA is a company seeking a Bilingual Loyalty Service Representative for their Property and Casualty Insurance client in Phoenix, AZ. The role involves providing support to customers, retaining policyholders, and assisting with insurance services through calls and data management.
Staffing & Recruiting
Responsibilities
Provides routine information and support to Designated Customers such as Worksite, Client Workplace, Individual Policyholders and other lines of business administered by Combined Insurance
Ability to sell the value and retain policyholders
Services customers via inbound and outbound calls to assist those that wish to cancel their existing insurance coverage by reviewing products, benefits and/or solving service and claims issues
Assists in the collection of current and past due premiums and may support additional call domains such as Claim Intake, Policyholder/Policy administration, billing/payments, or Agent servicing on a as needed basis
Ability to service 90% of calls independently, using the tools and resources acquired in training and continued experience
Collects, documents and enters data from and into multiple applications
Provides instructions and set expectations for policyholders
Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work, close rate and other KPI’s
Exhibits and practices the Organization’s Common Purposes and Shared Traits
Understands organizational objectives, supports process improvements, and provides feedback to leadership
Willingness to perform other duties as assigned
Qualification
Required
Provide a needs analysis assessment for what a policyholder may need
Strong verbal and written skills
Ability to partner with others to resolve issues resulting in service or claim related issues
Ability to utilize critical thinking skills
High School Required; bachelor's degree preferred
Minimum 1 year previous contact center experience
Preferred
Previous Retention skills within a contact center environment preferred
Previous sales experience a plus
Licensed to sell health/life Insurance a plus
Benefits
Health Benefits
Referral Program
Company
ICONMA
ICONMA: Your Partner in Global Staffing Solutions and Digital Transformation ICONMA is a globally recognized, Woman-Owned staff augmentation and technology consulting firm.
1001-5000 employees
H1B Sponsorship
ICONMA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (31)
2023 (26)
2022 (39)
2021 (37)
2020 (69)
Funding
Current Stage
Late StageLeadership Team
Claudine George
Founder and CEO of ICONMA, LLC
Company data provided by crunchbase