Green Worldwide Shipping, LLC® · 5 hours ago
Operational Key Account Manager - Dallas
Decatur, GA
Full-time
Hybrid
Mid, Senior Level
3+ years expGreen Worldwide Shipping is a logistics company that emphasizes innovative problem-solving and customer service. The Operational Key Account Manager will be responsible for managing client relationships, identifying growth opportunities, and ensuring a high level of customer satisfaction.
Logistics
Responsibilities
Act as the first point of contact for customer inquiries, issues, or escalations
Proactively identify opportunities for account growth and expansion within the PPC Group of companies . Collaborate with the UK based key account manager to drive renewals and upsell additional products or services
Complete and send client reports (Daily, KPI’s, QBR’s) in accordance with specific client requirements/agreements
Undertake client visits as requested by clients, Branch Manager and the account owners
Managing large account for one of the branches largest clients
Managing Team assigned to account to include feedback, coaching, recruitment and process improvement
Manage and support warehousing, logistics and fulfillment operations for key client
Understanding agent fees and pricing per client in order to process invoices accurately and managing the bigger picture of profitability per client
Penetrating organizational structure for accounts and develop relationships at all levels
Minimizing customer complaints and issue resolution
Understand customers' business and strategy and our role with the customer
Effectively communicate internally to all Department Managers/Supervisors
Maintain Customer Relationship Management System
Manage sales opportunities and proposals
Create and present quarterly business reviews
Continually seek improvement to create more efficient and cost-effective operations
Be dedicated to the success of the program using ethical business practices, personal commitment, and an obsession with the fundamental details of running the business!
Treasuring, protecting and promoting our brand
Qualification
Required
The ability to conduct routine virtual and face to face calls with clients to develop strong relationships
Proven business development track record
Leadership experience
3+ years industry experience
Strong problem solving, organizational, and interpersonal skills
Project Management Experience
Sense of urgency for goal achievement
Self-motivation with the ability to work in a fast-paced and constantly changing environment
Passion for building strong rapport and relationship-building
Ability to make quick decisions in responds to changing conditions
Ability to Influence others to action
Ability to travel as needed to visit clients
Benefits
Employee High Deductible Health Plan (HDHP) currently paid for 100% by Green.
$1,800 contributed to employee HSA Account, if on HDHP.
Employee Dental provided by Green.
Option to purchase disability insurance.
Paid life insurance and option to buy-up.
401(K) and company match.
Parental Leave Program.
Monthly recognition points to give/receive, which can be converted to gift cards.
Tuition Reimbursement Program.
Weekly fruit baskets in office locations.
A tree planted for every new employee to Trees.org.
26 days remote annually.
Wellbeing Program.
Training and Development.
Company
Green Worldwide Shipping, LLC®
Green Worldwide Shipping is a forward-thinking provider of international logistics, freight transportation, warehousing, technology and sustainability solutions for supply chains – Our vision is to be an ever-evolving, innovative logistics company that promotes sustainable supply chains with our team of empowered and respected freight experts.
201-500 employees
H1B Sponsorship
Green Worldwide Shipping, LLC® has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (2)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Thomas Nagbol Jorgensen
President/CEO
Recent News
Company data provided by crunchbase