ExecutivePlacements.com · 7 hours ago
Senior Telecom Engineer - Remote
United States
Full-time
Remote
Senior Level
$95K/yr - $157K/yr
5+ years expVivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. As a Senior Telecom Engineer, you'll play a pivotal role in shaping how millions of customers interact with Vivint by building seamless, scalable, and intelligent telecom solutions.
Human ResourcesOnline PortalsRecruiting
Responsibilities
Lead the design, deployment, and optimization of Genesys Cloud and Amazon Connect platforms for Vivints contact center operations
Build and maintain intelligent IVRs, dynamic call flows, and natural language call routing experiences that align with Vivints smart home ecosystem
Develop and maintain API integrations and data actions to automate workflows and enhance customer interactions
Collaborate with engineering, product, and internal business partners to deliver robust telecom solutions that meet operational and customer experience goals
Monitor and troubleshoot voice infrastructure, ensuring high availability and performance across all channels
Build custom scripts and tools using JavaScript to support advanced call routing, reporting, and integrations
Mentor junior engineers and contribute to Vivints telecom architecture roadmap
Stay ahead of industry trends and recommend innovations that improve customer experience and operational efficiency
Qualification
Required
High School Diploma or GED required
5+ years of experience in telecom engineering, with a strong focus on cloud-based contact center technologies
Proven expertise in Genesys Cloud and Amazon Connect, including configuration, routing, and analytics
Demonstrated ability to build IVRs, design call flows, and implement natural language call routing using tools like Lex, Genesys Architect, or equivalent
Solid understanding of RESTful APIs, OAuth, and data actions for platform integrations
Proficiency in JavaScript for scripting and automation
Familiarity with VoIP protocols, SIP, and network diagnostics
Strong communication skills and a collaborative mindset
Ability to work effectively with cross-functional teams and internal business partners
Preferred
Experience integrating telecom platforms with smart home systems or IoT devices
Knowledge of AWS services like Lambda, S3, and DynamoDB
Certifications in Genesys Cloud or Amazon Connect
Experience with CRM platforms (e.g., Salesforce, Zendesk)
Benefits
Competitive Compensation
Benefits
Opportunities For Growth
Company
ExecutivePlacements.com
Online recruitment
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase