Seronda Network · 2 days ago
Customer Support Agent (Travel)
Charlotte, NC
Full-time
Onsite
New Grad, Entry Level
$55K/yr - $67K/yrSeronda Network is a forward-thinking digital solutions provider dedicated to connecting businesses with innovative strategies in communication, branding, and technology. They are seeking a dynamic and dedicated Customer Support Agent (Travel) to assist travelers with inquiries, bookings, and provide information on travel policies and procedures.
Events Services
Responsibilities
Respond to customer inquiries via phone, email, and chat in a timely manner
Assist customers with booking travel arrangements, including flights, hotels, and transportation
Provide information on travel policies, procedures, and destination highlights
Resolve customer concerns and complaints with empathy and effective problem-solving skills
Follow up with customers to ensure satisfaction and address any ongoing issues
Maintain accurate records of all interactions and transactions in our CRM system
Stay updated on travel trends, policies, and customer service best practices
Qualification
Required
High school diploma
Proven experience in customer service, preferably in the travel industry
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Ability to handle stressful situations with professionalism
Familiarity with customer relationship management (CRM) software
Preferred
Additional qualifications in travel and tourism
Benefits
Health, dental, and vision insurance.
401(k) retirement plan with company match.
Generous paid time off and paid holidays.
Professional development and training opportunities.
Dynamic and collaborative work environment.
Company
Seronda Network
We provide services which make our clients visible, give them presence, and brand awareness, increase their reputation through word of mouth, and improve their image by working closely with target audiences that deliver the product or service directly to the end user.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase