PCMA Greater Midwest Chapter · 16 hours ago
Manager, Community Engagement, CEMC
Chicago, IL
Full-time
Onsite
Mid Level
3+ years expPCMA Greater Midwest Chapter is seeking a Manager of Community Engagement responsible for new member acquisitions, onboarding, and retention programs for Corporate Event Marketers. The role involves managing the membership database, coordinating engagement programs, and building relationships with members through various communication methods.
Hospitality
Responsibilities
Drive member acquisition and retention by building a strategic membership pipeline and consistently growing the Corporate Event Marketer (CEMA) community by segment and region
Develop and execute integrated recruitment and engagement strategies across phone, email, digital, and in-person channels
Achieve organizational retention goals through proactive member engagement, renewal outreach, and reactivation of lapsed members
Manage the end-to-end membership journey, including inquiries, onboarding, and join processes, to ensure a seamless, high-quality experience
Actively sell and grow group memberships within corporate organizations, increasing year-over-year participation
Participate in CEMA events to support recruitment, retention, and relationship-building efforts
Manage and motivate volunteer leaders and committees to advance acquisition and retention objectives, specifically the CEMA membership committee
Develop, manage, and grow the online CEMA community across the PCMA Community app and social channels, driving engagement and participation
Identify and test new digital platforms, tools, and strategies to expand reach and deepen member connections
Track, analyze, and report performance against KPIs with timely, accurate reporting
Qualification
Required
Minimum 3 years' experience in association membership programs, marketing, or sales organizations
Understanding of event marketing and the business events industry
An excellent, open, articulate, and personable communicator with diplomatic and persuasive communication skills
Experience with Word Press publishing tool
Intermediate skill level with Microsoft Office programs (Word, Excel, PowerPoint)
Ability to work in a fast-paced environment and meet deadlines
Ability to work on own and delegate tasks
Ability to create and deliver presentations in individual and group settings
Ability to travel and work nights/weekends when needed
Ability to perform work utilizing a computer for extended periods of time
Ability to sit for extended periods of time in performing the work
Ability to walk for extended periods of time in performing the work
Ability to pull or push objects of varying weights in performing the work
Ability to grasp objects utilizing fingers (fine motor manipulation)
Ability to travel by air or ground transportation as required in performing the work
Ability to lift up to 15 pounds
Company
PCMA Greater Midwest Chapter
The Greater Midwest Chapter of the Professional Convention Management Association (GMC PCMA) was founded in 1993.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase