Akkodis · 8 hours ago
Application Support Analyst
Montvale, NJ
Contract
Hybrid
Senior Level
$68/hr - $70/hr
6+ years expAkkodis is seeking an Application Support Analyst for a Contract position with a client located in Montvale, NJ. The role involves leading the Application Support and Operations team, ensuring effective ticket management and collaboration with internal and vendor teams.
Information Technology & Services
Hiring Manager
Himanshu Chauhan
Responsibilities
Lead day-to-day operations of the Application Support and Operations team, ensuring timely and accurate ticket triage, troubleshooting, and resolution
Collaborate with a team of other Support Analysts (both onshore and offshore)
Act as the escalation point for complex incidents, performing hands-on troubleshooting and root cause analysis as needed
Collaborate closely with Microsoft other vendors and internal engineering teams on Azure performance, environment stability, and release management
Review and analyze logs, daily performance reports, and service metrics to ensure consistent application uptime and SLA adherence
Maintain strong communication and coordination across business, technical, and vendor teams
Implement best practices for incident, problem, and change management (ITIL)
Drive continuous improvement across the support function — process automation, proactive monitoring, documentation, and knowledge sharing
Report KPIs, trends, and operational insights to leadership
Qualification
Required
At least 6+ years of experience in Application Support, Production Operations, or Technical Service Management, including 3+ years in a leadership or management capacity
Strong understanding of Microsoft Azure architecture, monitoring, and operational tools
Technical proficiency in .NET / C#, SQL Server, and IIS/WCF/Windows-based application environments
Hands-on ability to review logs, write SQL queries, and interpret system performance data
Prior experience managing offshore support teams and coordinating global operations
Excellent written and verbal communication skills; ability to interface effectively with vendors, engineers, and business stakeholders
Knowledge of ServiceNow, Application Insights, and ITIL-based processes
Preferred
Bachelor's degree in Computer Science, Information Systems, or related discipline is preferred
Benefits
Medical
Dental
Vision
Life insurance
Short-term disability
Additional voluntary benefits
An EAP program
Commuter benefits
401K plan
Paid Sick Leave
Holiday pay
Company
Akkodis
Akkodis provides digital engineering solutions for sustainable and innovative industries.
10001+ employees
H1B Sponsorship
Akkodis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (141)
2024 (121)
2023 (67)
Funding
Current Stage
Late StageLeadership Team
Lane Greever
Chief Operating Officer (COO), Americas
Kishore Raj
Vice President & Partner: Technology and Engineering Consulting and Services
Recent News
2025-11-10
Canada NewsWire
2025-11-06
Company data provided by crunchbase